Everest Motors, Inc.

Everest Motors, Inc. responded

Dear Michael, Thank you for taking the time to share your feedback with us. We value every customer's experience and appreciate your candor. Regarding your first visit, we apologize if there was any inconvenience caused. We understand your frustration with the truck you came to see being in the "in make ready" status on our website. This status indicates that the vehicle is fresh inventory and may require some time to be prepared for delivery. To prevent such situations in the future, we recommend giving us a call before visiting, as this allows us to confirm the availability and status of the vehicle you're interested in, ensuring a smoother experience. As for the suggestion of an alternative vehicle, please know that our intention was not to pressure you. We always strive to provide options to our customers so they can make informed decisions. We're sorry if this approach did not meet your expectations, and we'll take your feedback into account to improve our communication with customers. Regarding your second visit and the 2011 Ford F250 with 244K Miles, we appreciate you bringing this to our attention. When the vehicle was taken in as a trade-in, we conducted a thorough scan of the ECM and found no active, pending, or permanent codes. It's not uncommon for used vehicles to have stored codes from previous issues, which can be cleared during maintenance or repair. In this case, the truck had not shown any issues for at least the past 10,000 miles, indicating its good condition. We are committed to providing the best service to our customers and appreciate your feedback. Please know that our sales staff, including Brad, always aim to treat our customers with the utmost respect and professionalism. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to me directly. We value your input and are here to address any concerns you may have. Thank you for considering our dealership, and we hope to have the opportunity to serve you better in the future. Sincerely, Nima Nikouei 281 827 8636

Everest Motors, Inc. responded

Thank you Dear Customer for sharing your experience with us in such great detail. We certainly appreciate your business and value your comments. Our goal is to deliver the best buying experience to our customers. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed doing business with us. We are happy to hear that Shervin went above and beyond to provide an impressive dealership experience. Enjoy your new diesel truck and welcome to Everest Motors family 🙂

Everest Motors, Inc. responded

Thank you Bob for sharing your experience with us in such great detail. We certainly appreciate your business and value your comments. Our goal is to deliver the best buying experience to our customers. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed doing business with us. We are happy to hear that Shervin went above and beyond to provide an impressive dealership experience. Again thank you very much for your kind words, we are honored to see you satisfied. Enjoy your new diesel truck welcome to Everest Motors family 🙂

Everest Motors, Inc. responded

Our outmost pleasure to serve you Mr.Burkett Thank you for your business and for leaving us a review, we are glad to hear that Shervin went above and beyond to exceed your expectations. Enjoy your new diesel truck and welcome to Everest Motors family 😃

Everest Motors, Inc. responded

Dear Matt please know that customer satisfaction is and will remain our first priority. We welcome and value every opinion, point of view and suggestions that would help us improve this objective. What you had experienced was just the reality. We have all our vehicles listed on real time platforms and at any given time there is possibility for our vehicles to be sold online. Vehicles will be reserved and pulled out of the market as soon as we receive a deposit from a customer. Fortunately or unfortunately with today's market it is really hard to keep any vehicle in the inventory longer than a few days. We have no intention of wasting our customer's valuable time. I hope to have the opportunity to deliver to you the 1st class service we offer to all our customers as we could not possibly do that on the vehicles that have already been sold. Please contact me at 281 827 8636 and give me the opportunity to turn your experience back around.

mcosttello12 responded

Have many friends in hotshot industry will tell all them stay far away. When you say something keep your word nothing you say with all your fancy words going to change that.