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Evansville Ford LLC

Evansville, WI

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73 Reviews

428 Union Street

Evansville, WI

53536

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Showing 73 reviews

December 10, 2014

Worth the 77 mile drive The 2004 Pontiac Vibe I purchased for my Mom was just the car we were looking for. It was the right color, in excellent condition, had really low m More

by Brad Holcomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Deschaine
Dec 11, 2014 -

Evansville Ford LLC responded

Brad, I am sorry you are disappointed with our store. We aim for everyone to be completely satisfied 100% of the time but occasionally fall short. To answer a couple of the above statements please read below. #1 Service fee - That is set up as an organization and clearly disclosed on EVERY vehicle. #2 Trade Value - I do not want to insult you but your vehicle was not a vehicle suitable for resale. That being said, its next home was an auction. I cannot control what a vehicle does for price in such an environment, therefore only can look at average auction prices. We did stretch more than double to try to please you when you were here. I did not even get the $450 back out of the car due to the condition. #3 Anti Theft "Protection Plus" Yes, as a dealer ALL our vehicles have this put on at NO COST to the customer. We do this as a store because it DOES save us insurance money every year, which most customers also receive from their own insurance companies. The $199 charge is to TRANSFER warranty registration to the individual buying that vehicle. There are two separate forms you signed with the dollar amount clearly shown. Additionally there is a tag in the vehicle also disclosing amount (wish was only removed due to YOUR request to have vehicle ready and fully cleaned, which we did!). This only became an issue 4 weeks after purchase?? #4 Head Rests - I agree entirely about the safety of that vehicle and the need to have them. We did have them but were simply taken out when detailer took them out to shampoo interior. This was oversight on our detailer for not putting them back in. When we were notified, we searched for them, and shipped them immediately to your requested address.... Mistakes do happen, but we were very diligent on getting them to you. #5 Smells??? We do have an outside company come in to help make sure vehicles are as close to perfect as they can. This company disinfects, deodorizes, and has capabilities of fixing stains and or rips. Clearly that smell was in the vehicle BEFORE you took delivery. You happen to be the first person EVER to dislike this. We go through great measures to deliver a top notch pre-owned vehicle to our customers and most appreciate that. #6 Port-a-Potties - Yes we are building a BRAND NEW FACILITY. Our septic tank was under this new building, and unfortunately this was the case for ALL my customers and employees since May 2014. We hate them as much as you but do not have another option. To our relief we move into our new store FRIDAY DEC 12th, 2014 and this will not ever effect us again. CORRECTIVE ACTION: We offered to refund the amount of the theft product and offered to give you a complete detail which would re-clean your interior (only to resolve the freshener you don't like). I was surprised at the decline only because I would not pay to have YOUR vehicle transported from Milwaukee to our facility and back. I feel I went above and beyond offering the refund and a $125 detail package and the least you could do is drive your vehicle to us.

Dec 20, 2014 -

Evansville Ford LLC responded

Brad, I am glad to hear we could resolve everything for you. The import leason I learned is even though you try to hit a home run on customer satsfaction all the time, sometimes you fall short. It is ok to fall below expections every once in while ONLY IF YOU CAN WOW THEM WHEN YOU KNOW YOU HAVE! Again I am glad the mobile detailer was able to help out. Josh Deschaine General Manager

December 10, 2014

Small town service with incredible prices We had shopped around a lot for a truck and was surprised to find the best price combined with incredible service at Evansville Ford. We assumed that More

by hansenj77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Mazzara
December 08, 2014

Bryce, Marsha, and Rafeal were the best! I would recomend them anytime, Ask for Bryce, or Marsha and finish with Rafeal!! Great Ride at a fair price! I looked long and hard before I found Eva More

by rod.gilbertson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Mazzara, Marsha Carroll
November 30, 2014

Patient and Understanding Thank you, Bryce, for listening so well, for being patient with our car-buying experience, and for going way above and beyond expectations by helping More

by ddraper1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Mazzara
November 22, 2014

Merry Christmas to me!! Christmas just came early for the Scarpelli family thanks to Evansville Ford and thanks to all the helpful, smart, and courteous elves there, I have s More

by joescarpellijr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Mazzara, Marsha Carroll
November 17, 2014

Best car buying experience :) I was looking for a new car and met with Ryan and Rafael, they made my car buying experience easy and so enjoyable. I bought a 2014 Ford Focus and lo More

by ceejae.lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 18, 2014

Love my Edge! Just picked up my Ford Edge a few days ago. We had never owned or even driven a Ford vehicle before and are very happy with our Edge. It was just wh More

by lhjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marsha Carroll
October 15, 2014

"Excellent and Friendly Hometown Service" Trevor was friendly and open to all our questions about the new vehicle we were looking at and considering purchasing. There was no pressure. The atm More

by curtissglenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 15, 2014

very satisfied Randy Seichter was my salesperson and he did a fantastic job! He is very helpful and courteous! He answered all my questions and was not pushy. I woul More

by carriexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 07, 2014

Excellent Service After having scoured all of the car lots in the Rock County area I finally found Evansville Ford. I really appreciated how down to earth all of the em More

by hillarygunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryce Mazzara
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