Evans Kia - Service Center

On June 13, 2024 I had taken my Kia 2013 shortage for a recall service, I had the pleasure of Pamela caring for my needs. Pamela showed such an awesome interest in caring for my needs. Pamela showed such a recall service, I had the pleasure of Pamela caring for my needs. Pamela showed such an awesome interest in caring for my needs. Pamela showed such a pleasant professional attitude. I was Well pleased with the service she displayed! On a scale of 1-10, ten being the highest I would give Pamela a 10 across the board. Keep up the good work Pam. God bless your great work and amazing personality. Pamela has truly represented Kia, and is an asset to Kia Evans establishment.. Thank you Kia for such excellent and caring service from a devoted employee.. sincerely, Leona Ferrand “Customer” More

Absolutely a waist of time . Don’t recommend even trying to purchase a vehicle from them . I exceeded all the requirements I needed and still left empty handed even after being t Don’t recommend even trying to purchase a vehicle from them . I exceeded all the requirements I needed and still left empty handed even after being told I shouldn’t have a single issue getting a vehicle . The credit pull was for nothing . The only good thing that came from the experience was the salesman deon . I still haven’t been contacted as promised . Do your self the favor and go anyway…. Anyway accept Evans Kia . More

Be careful when taking your car in for services. My car was magically damaged from the dealership to our home. As soon as I noticed my car was damaged, I immediately reported it to Evans Kia. I sent My car was magically damaged from the dealership to our home. As soon as I noticed my car was damaged, I immediately reported it to Evans Kia. I sent them pictures of the damages. It took them a week to respond stating they didn’t see anything on their camera where my car was damaged. I asked to see the video footage so I will see if they’ll show it to me. Update: They stated they cannot show me any video footage due to customer privacy. In other words, they don’t have any videos of my car. I highly recommend not buying or doing any business with Evan’s Kia. More

This service department is a full blown clown show! If they are selling service to their new vehicles, they are doing an extremely poor job. When a vehicle is covered under a manufacturer’s warranty th If they are selling service to their new vehicles, they are doing an extremely poor job. When a vehicle is covered under a manufacturer’s warranty the repair work should all be covered and should not be looking to the customer to pay part of the covered repairs. If the vehicle cannot be repaired within 1 business day a loaner car should be offered. I would not buy a wheelbarrow from this dealer nor would I have their so called service dept touch it! This is the bottom of the barrel of service departments! More

They have broken my trust three times. I purchased a vehicle and brought it back for service and cleaning. The cleaning job was horrible and was told the problem that I was experiencing wa I purchased a vehicle and brought it back for service and cleaning. The cleaning job was horrible and was told the problem that I was experiencing was characteristic of the vehicle. I later brought it back because the transmission seemed to be jumping out of gear. I was given a late day appointment for what could have been a lengthy diagnosis. When I arrived I was told that in order to get a diagnosis I would be charged a diagnostic fee even though my vehicle is still under a new car warranty. The service person did not see my concern adequate enough to consult with a manager or even offer a returning customer a courtesy diagnosis to see if there was a true problem. I firmly believe the management should review their level of customer service because I will not return to this dealership for any future services or purchases. More

Would love to give 0 stars. SERVICE DEPARTMENT IS FULL OF xxxx AND EXCUSES. Sucks SERVICE DEPARTMENT IS FULL OF xxxx AND EXCUSES. Sucks More

Don’t know how sales department is. But service can’t book appointment to service both my vehicles without screwing it up. Arrived and they listed recall for one vehicle and service another vehicle under book appointment to service both my vehicles without screwing it up. Arrived and they listed recall for one vehicle and service another vehicle under one vehicle. Would have to wait for them to service 3 vehicles ahead. Not even an apology for their error. More