Euro Motorcars Germantown

Customer Experience I highly recommend this delaership. They provided excellent customer service, patience, and were very personable. Eric took care of me while Narsh mad I highly recommend this delaership. They provided excellent customer service, patience, and were very personable. Eric took care of me while Narsh madesure I got the best loan. Abdul the manager is also great. Thanks so much Eric for going above and beyond. More

Buying Experience Eric Sofon is an outstanding customer representative! He exceeded my expectations and even came in on his day off to ensure that my trade and purchas Eric Sofon is an outstanding customer representative! He exceeded my expectations and even came in on his day off to ensure that my trade and purchase of a certified Mercedes were perfect. Thank you, Eric! More

best buying experience ever!!!!! I had been shopping for my dream car for a while not thinking I would ever find what i wanted. I knew I wanted an E350, late model, used with low mil I had been shopping for my dream car for a while not thinking I would ever find what i wanted. I knew I wanted an E350, late model, used with low miles and a clean car fax, for the best price. I contacted Euromotor Cars in Germantown on Tuesday at 1 p.m. and was helped by my amazing salesperson Ted Shepherd. He told me he had several cars in stock that I might like. I got to the dealership by three he had all the cars in front of the dealership just waiting for me when I arrived. I told him I wasn't crazy about any of the colors, and he patiently guided me to a car he knew I would love, and he was right!!! I told him I didn't want black on black, and he smiled knowingly and showed me the car anyway, I fell in love!!! By five p.m. I was driving down the road in my new car!! the used car manager, Abdul Razak, was elegant and classy and gave me a better price than I thought I should pay. My finance manager, Arsh Smith got me a great rate, even calling the bank to see if he could get me an even better rate than advertised! Everyone went above and beyond my expectations to make sure I was happy with my purchase! I am a Euromotor Cars customer for life!!! More

brought my Gl450 for service my service adviser was joe Guzm I brought my Gl450 for service my service adviser was joe Guzman he is not professional at all, I spent over $1,000, my gl was nt given a complimentar I brought my Gl450 for service my service adviser was joe Guzman he is not professional at all, I spent over $1,000, my gl was nt given a complimentary service they didn't vacuum my wiper blade was taken off it wasn't replace when the work was completed, my battery was nt covered when work was completed, my car was not washed , this is the worst service ever by mercedes-benz other locations give you a complimentary service with oil change . More

I rarely write reviews My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do a review. The sales and price discussion was forthright and I never felt like I was being "gamed". In fact, when I walked in Ramesh was busy with another customer so Abdul immediately took care of me and mentioned that the cost quoted for the tags was a little higher than necessary because the SLK was a lower weight class. I bought a used vehicle and the oil service light cam on during the test drive. They checked to see if the oil had been changed when it was put into inventory and just forgotten to reset the reminder. They said they had not and changed the oil while we were doing the paperwork. On the way home, I had a problem with the door locking switch when I went over bumps I called Ramesh and he immediately said they would take care of it (even though this is not included in the 30 day warranty). And they did. I came in a few days later, was given a loaner car and the problem was fixed in a couple of hours. All was done graciously and without charge. The service representative who pitched in to get me started because my assigned service adviser was tied up with another customer looked at my record and immediately said, "Oh you just bought this. Thank you for your business." In my experience, they really "walk the walk" of treating their customers very well - by every employee that I encountered even incidentally. More

The worst customer service ever I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up my car after it was serviced and was ignored for a while. I went to hunt some service advisor and was told to go directly to a cashier to pay for the services given to me but did not explain what services were provided. I asked the cashier was services were provided and she said she didn't know. Just sign and pay for the "services". Twenty minutes later I got my car. I found the replaced windshield had a ton of dust all around the perimeter. I went to get the service advisor to get him to clean it and we found that the windshield wiper was broken. I asked for the supervisor and showed him what happened. He saw the broken wiper but he said he didn't understand what I was talking about. "What is wrong" he said. Clearly the broken wiper was invisible to him evidently. Horrible experience. After I started driving home I noticed that there was air coming from the seals around the windshield and it was not fixed properly. I pulled over and called them to ask if I could return for them to inspect these problems and they said that I'd have to make an appointment first. So I had to drive home with the potential of the windshield caving in on me which is life threatening. That thought didn't seem to bother them. I've never had this kind of crappy service from any other dealer. Lexus service is outstanding. This place sucks. I'll never come back. More

2015 Mercedes E400 purchase I had a very nice experience at Euromotorcars-Germantown buying a new E400. The sales associate, Arnold Brown was very helpful to me and I would defin I had a very nice experience at Euromotorcars-Germantown buying a new E400. The sales associate, Arnold Brown was very helpful to me and I would definitely recommend him to others. Narsh Smith was also excellent in finalizing my purchase. The price was fair and I am happy with my new car and the professionalism awarded to me at this dealership. More

Great Service Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person; pleasant, patient when needed and clear when answering questions. Really knowledgable. Daniel explained the different options I had before making my purchase. More