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Euro Motorcars Germantown

Germantown, MD

4.8
282 Reviews
Welcome to Euro Motorcars Germantown! Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end, it all boils down to the experience that our customers tell us about when they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team. Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Pre-Owned Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, customers' all-time favorite GLC, the luxury S-Class or an electric vehicle, we have them all. You will find an extensive mixture of sedans, roadsters, convertibles and SUVs as well as certified preowned cars and Mercedes-AMG models. Our Service and Parts Department is conveniently located behind the showroom. Here you can also find our boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center. We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have paint and dent repair specialists who are working closely with our service team and the appearance center. We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.
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19750 Germantown Road

Germantown, MD

20874

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Showing 282 reviews

June 08, 2016

Fantastic! Jonathan was fantastic, gave me a no hassle loaner car, prompt assessment of my car and returned when promised! Facilities clean and inviting! More

by JAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
always great to see Charles Estelle! He runs a great service department, Jonathan Crosman
Jun 09, 2016 -

Euro Motorcars Germantown responded

Your feedback means a lot to us and helps other customers when they are looking for a service department that provides a great experience. We truly appreciate your kind words about Jonathan and Charles.

June 07, 2016

I received the usual, exceptional care from Service Dept. Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me wh More

by 2006SLKJEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachery Baum
June 07, 2016

Pleased with attention to details. I was treated as a valued customer. Willis Lovince was my salesman. He was able to answer all my questions and concerns. All the staff was very friend More

by #1 Mercedes blue
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Rambod Gharib, Willys Lovince
Jun 07, 2016 -

Euro Motorcars Germantown responded

Thanks for your feedback. We are happy that you enjoyed your purchase experience with us and that our team was able to assist you. Welcome to our family.

June 05, 2016

World Class Salesman I recently had another world class experience at Euro Motors Germantown because of Eric Sofon. Eric is simply the best. He is client centric, extrem More

by CVMit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sofon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2016

Phenomenal Service Team!!! The customer service experience at Euro Motorcars Germantown, as consistently provided by Senior Advisor Jonathan Crosman, remains the Gold Standard a More

by wolukoya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Crosman
Jun 01, 2016 -

Euro Motorcars Germantown responded

William, Your 5-Star review makes our day. We work hard every day to make the experience at our dealership special. I am glad we were able to do it when you came in. Thanks for your feedback. Kerstin

May 30, 2016

Outstanding Sales Department My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't sche More

by Samantha Newbegin-Fraction
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Weber, Matt Dolesh, Joe Guzman, Rambod Gharib, Michele Batta
May 30, 2016 -

Euro Motorcars Germantown responded

Samantha, thanks for taking the time to give us feedback about your purchasing experience with our incredible team. Let us know if there is anything else you need and all of us will be happy to help. Enjoy your new car. Kerstin

May 27, 2016

Professionalism Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a t More

by nika333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramesh Kapoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Razak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Estelle, Joe Guzman, Zachery Baum
May 30, 2016 -

Euro Motorcars Germantown responded

Aroon, Thanks for your 5-Star review for Zach and the rest of our team. We are glad we were able to make your visit enjoyable and to take care of your service efficiently. See you at the dealership. Kerstin

May 16, 2016

Best Car Dealership in Maryland Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationshi More

by Aris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016 -

Euro Motorcars Germantown responded

Aris, Thanks so much for your feedback and being part of the Euro Germantown Family. We are glad you enjoy working with us. We are looking forward to assisting you in the future. Kerstin

May 12, 2016

Outstanding Experience for the second time! Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstand More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Weber
May 16, 2016 -

Euro Motorcars Germantown responded

Tom, Thanks for your kind words. We are glad we could help you and everything went smoothly. Let us know if there is anything else we can do for you. Kerstin

December 20, 2015

WOMEN DO NOT SHOP HERE The salesman never gave me his "best price" though he kept saying in a particular sleazy way, "I'll take care of you..." He also said, "Oh if you're More

by ConsumerX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aref Saeyadi
Jan 11, 2016 -

Euro Motorcars Germantown responded

We are sorry to hear that you did not feel treated appropriately when you visited our dealership. We pride ourselves on our customer service and take your feedback very serious. Please reach out to us to discuss this experience at the contact information we sent you. I am looking forward to speaking with you soon.

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