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Euro Motorcars Germantown
Germantown, MD
282 Reviews
Welcome to Euro Motorcars Germantown!
Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end, it all boils down to the experience that our customers tell us about when they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team.
Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Pre-Owned Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, customers' all-time favorite GLC, the luxury S-Class or an electric vehicle, we have them all. You will find an extensive mixture of sedans, roadsters, convertibles and SUVs as well as certified preowned cars and Mercedes-AMG models.
Our Service and Parts Department is conveniently located behind the showroom. Here you can also find our boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center.
We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have paint and dent repair specialists who are working closely with our service team and the appearance center.
We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 282 reviews
December 02, 2018
Two words......Gil Lee! If you are in the market for a vehicle, look no further! Go to this dealership and ask for Gil Lee! Hands down the BEST and most professional salesper If you are in the market for a vehicle, look no further! Go to this dealership and ask for Gil Lee! Hands down the BEST and most professional salesperson we've ever encountered. No games and no gimmicks; just great and consistent customer service, all centered around making the customer happy and satisfied! Will definitely make future purchases from him and referring others! More
by DG
Employees Worked With
Gil Lee
January 25, 2018
Awesome experience! Sales rep Gil Lee from Euromotor Germantown Mercedes was fantastic! He was attentive, genuine, and service was overall great. Would recommend him to a Sales rep Gil Lee from Euromotor Germantown Mercedes was fantastic! He was attentive, genuine, and service was overall great. Would recommend him to anyone. He even reached out to me after the purchase to check in. Thank you! More
by michellekim00
Employees Worked With
Gil Lee
December 28, 2017
Awesome Experience! Highly recommend working with Gil Lee if you’re looking for a new or used Mercedes. He was an absolute pleasure to work with from the beginning of our Highly recommend working with Gil Lee if you’re looking for a new or used Mercedes. He was an absolute pleasure to work with from the beginning of our process to the end. Gil went above and beyond with communication and even followed up on his days off (Christmas Eve). Gil is a true class act! More
by Shannum01
Employees Worked With
Gil Lee
December 20, 2017
Gil is the Best!! Had a wonderful experience with Gil. His service was outstanding. I was in and out so fast and felt I got the best deal possible. Would highly reco Had a wonderful experience with Gil. His service was outstanding. I was in and out so fast and felt I got the best deal possible. Would highly recommend Gil! More
by Gallagls
Employees Worked With
Gil Lee
October 04, 2017
Outstanding service Stephen was absolutely great, professional and friendly. From the time I tried to make the appointment online. He called me back and made the appoin Stephen was absolutely great, professional and friendly. From the time I tried to make the appointment online. He called me back and made the appointment for me. I received constant reminders about my appointment. While my car was in service, he kept me updated. There were a couple more issues that needed attention. He called me to explain what needed to be done and asked if they could go ahead. I picked up the car at the end of the day. He had it washed. The whole experience was great. Thank you Stephen. More
by Amanda
Employees Worked With
Stephen Bartolomeo
July 26, 2017
Lack of care for customers is appalling! The other day I received a service coupon in the mail and decided to give this dealer a try, which turned out to be a disaster! When I called Monday t The other day I received a service coupon in the mail and decided to give this dealer a try, which turned out to be a disaster! When I called Monday to make an appointment to have the GPS in my car updated, both the Parts department and Services department said that it would not take long and I should plan just waiting there while the GPS updating was performed. The Service department representative said that the coupon I had received were applicable to the service I would need. When I arrived this morning (Wednesday), the first substantive sentence advisor Jeffrey Balkin said was that he was not sure whether the coupon that got me hooked was applicable to this service. After consulting his manager, he got the green light. Then I waited there for two full hours, during which no one even stopped by the waiting area to tell me what was going on or how much longer I had to wait. I finally went back to Balkin and he then placed a call to the technician. After some further delay, his answer was that the GPS updating was still going on and he was not sure how much longer I should wait. He also said that "usually it takes about 1.5 hours to get this kind of job done." At that point (2.5 hours have already passed since my arrival), I asked to see the service manager to provide an explanation. After some further delay, the service manager Jon LaFond appeared and said the job was done. Then when Balkin processed my payment, it took him another 30 minutes to figure out the computer system to get the right amount. So a 1.5-hour job turns out to be a 3-hour wait. The worst part is their lack of care for customers' needs and feelings. They put me in the waiting area for two full hours without even stopping by once to give me any update. When I requested to see the manager, Balkin blamed the call center for setting wrong expectations (about the waiting time). But Balkin himself said that this kind of job takes about 1.5 hours and he didn't even bother to let me know what was going on after 2 hours of waiting. Is he suitable for advising and serving customers? I don't think so. More
by takaqpay
Employees Worked With
Jeffrey Balkin
April 05, 2017
Salesperson was a cheat. Stay away. Salesperson was dishonest. He committed to beat deals to get me to his dealership but then didn't keep his words. Was not even polite. Salesperson was dishonest. He committed to beat deals to get me to his dealership but then didn't keep his words. Was not even polite. More
by Deb
Employees Worked With
Wali
March 17, 2017
Conveniently Located The dealership is in the perfect spot for many residents in the northern Montgomery county or southern Frederick areas. The area is not so busy and e The dealership is in the perfect spot for many residents in the northern Montgomery county or southern Frederick areas. The area is not so busy and easily accessible from I270. Their sales people are nice and attentive to my needs especially Willys, the sales person I dealt with. He is very helpful. Only reason I did not give a 5-star is due to the limited choices on the model I was looking for. More
by Al of Maryland
Employees Worked With
Willys Lovince
March 16, 2017
Amazing Experience I got a tremendous deal and had excellent customer service at Euro. In addition, the Sales Representative, Virginia Marshall was able to coordinate t I got a tremendous deal and had excellent customer service at Euro. In addition, the Sales Representative, Virginia Marshall was able to coordinate the transfer of the vehicle from MD to FL as I unexpectedly moved. I would recommend the dealership and Virginia to everyone. It was a very easy process and I am very very happy and LOVE my new car. More
by JamieGoewey
Employees Worked With
Ginny Marshall
February 01, 2017
fixed brakes on my CLA 45 AMG My brakes needed to be replaced the warranty had just expired. The kind folks there took care of me and it resulted in me referring my son to EuroMot My brakes needed to be replaced the warranty had just expired. The kind folks there took care of me and it resulted in me referring my son to EuroMotors who just purchased his new 2017 AMG - Service does result in sales. More
by NewmanAMG
Employees Worked With
Frederick Gordon, Shahul Usman
