Euro Motorcars Devon - Service Center

Regular check up turns into expensive check up Great customer service- identified all the issues and fixed them promptly.i did not see my regular Service person. Very very long wait time in my opin Great customer service- identified all the issues and fixed them promptly.i did not see my regular Service person. Very very long wait time in my opinion. More

C300 mercedes Unfortunately the car was totaled but the service was done quickly and reported very nicely and accurately. We are looking at cars there and hope to b Unfortunately the car was totaled but the service was done quickly and reported very nicely and accurately. We are looking at cars there and hope to buy next week More

Outstanding and excellent customer service Jeremy provided outstanding customer service . He was very patient , professional and efficient . I witness him handle a crowded room with outstanding Jeremy provided outstanding customer service . He was very patient , professional and efficient . I witness him handle a crowded room with outstanding customer service for each individual . He is truly a asset to your company . I look forward to working with him since Carol retired . More

Recall and service Good service. Prompt attention to my issues. Good advice about performing 1-year service. The wait was comfortable. Car wash was appreciated. Thank yo Good service. Prompt attention to my issues. Good advice about performing 1-year service. The wait was comfortable. Car wash was appreciated. Thank you. José More

Poor custom service when there is an issue with the car I purchased the new model of 2016 GLC300. The Car will make a loud brake noise whenever is backing or on the hill. Though we complained several times I purchased the new model of 2016 GLC300. The Car will make a loud brake noise whenever is backing or on the hill. Though we complained several times and even have my car checked by Euromotor, they insist there is nothing wrong with my car. After continuous worsening of the issue, and a year or so later, they finally admit there is some design flaw with the new brake that make noise. But they can do nothing for me. I finally contacted Mercedez corporate office, which offer to change a set of brakes. The dealership then call me to set up an appointment. However, when my wife dropped off the car, the custom care person has no clue why we were there and told us it can't be done, and never done before, etc. It takes quite a bit effort to get that resolved. Though the repair helped initially, the car is making loud noise when hit the brake. And there is no solution! I also has some issue with the mobile app. The dealership gave all kinds of different explanations and made us make completely wasted trip. Though the service person and manager are polite. They offer no help to solve your car problem. And communication between service manager and service rep is horrible. It is constant that service person has no clue what has been discussed/agreed with the service manager. I wont buy from them again! You should consider carefully before buying. Once purchase is made, they don't care any more More

Watch out – They can damage your car and deny it I dropped off my S500 over the Labor Day weekend for diagnostics related to suspension problem that I purchased from an out of state dealer 10 days pr I dropped off my S500 over the Labor Day weekend for diagnostics related to suspension problem that I purchased from an out of state dealer 10 days prior. A few days later got a phone call with the estimated cost and the person was very courteous and professional. After understanding the problem, I wanted to explore other options including sending the car back to the dealer I bought the car from 10 days prior to this. I called to pick-up the car and when I got home, I noticed the car was hit (minor bent) near the front wheel where the car gets connected and elevated on the lift. I called the dealer and they start denying and asking me to prove that the car was damaged while at Mercedes lot. I sent them pictures and very important: The car has grease fingerprints right above the damaged area. Euro Motorcars Devon continues to deny and take any responsibility. I sked the person (nameless at this point) to check again with technicians and review the cameras. He promised to check again and will let me know. I hope they will do good and take the responsibility. If they do will change the rating proving it is worth sending our expensive cars to be serviced by them. Let’s see what happens. I remain optimistic. BTW… they did not charge me for the estimate. More

Unprofessional management Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has bee Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has been informed of their steep charges and their devious method of charging for unnecessary work. Management is the worst as is their middle management. For example my car was diagnoised as having an oil leak and when I questioned the service manager, Ed Torr he could not justify the charges. Bottom line DO NOT TAKE YOUR CAR TO EUROMOTORS CARS in DEVON More

Inefficient and Poor Conmunication Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the repre Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the representative confirmed that it was before I made my appointment. My appointment was at 9 am, and I figured that I would be there for one hour max. I mean how long does it take to change a flat tire? Three hours later, my rep tell me that my tire is not in stock and they are trying to locate another dealership with the tire. Why are you telling me this after I've been waiting for three hours? He tells me that he is going to give me a loaner car. He disappears for another hour, only to return and tell me that he found a tire. After this 6 hour debacle, my tire was finally put on. What a waste of my time! I had better things to do with my time. I will not be back. More

Took car in for warranty alignment. 2014 model, 350+ miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't c miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't come in today; he will get to it first thing tomorrow morning; Day 3: I hope I get my car back today. During this saga, inadequate feedback from the dealer. I wish they could have been more communicative so that I could plan accordingly. In any event, it's extremely inconvenient to be without my vehicle for three days, when I initially thought I could drop it off in the morning and pick it up the same evening. The dealer did not offer a loaner. Update: I'm not changing the facts I described above, because that's what happened. However, the dealership tried to make things right and deserve kudos for that. On Day 3, the service director called me with a very sincere apology. He said he was appalled that this had happened and wanted to do anything and everything he could to rectify the situation. He arranged to wash the car and deliver it back to my home, and to detail it after the snow had cleared out of the area and the weather warmed up. I felt that this was a heartfelt apology from a professional who is very proud of his work, and I accepted it unconditionally. As a result of this development, I changed "Would you recommend this service center" to Yes from my previous No, and changed Customer Service from Very Bad to Great.. More