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Euro Motorcars Devon - Service Center

Devon, PA

2.4
45 Reviews

45 Reviews of Euro Motorcars Devon - Service Center

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January 28, 2024

If I could give less stars I would. Sure it's a huge clean lovely dealership. It takes forever to get an appointment. Forever to get your vehicle back. And when it does come back it doe More

by D. Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Macie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay DeBow
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2024

Eugene Jackson, the service department technician, provided me with outstanding service. Brought in my car because there was a safe recall for replacing the fuel. During the check, Eugene found 2 of m More

by Anna Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Jackson
August 08, 2023

I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the More

by 2MeFamilyFlyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rettew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

2MeFamilyFlyer responded

UPDATE (08-29-2023): I researched and found a nearby independent mechanic who specializes in German cars who was able to do the repairs for $2,241.75 ($5,045.86+ less than what Euro Motorcars Devon MB was going to charge me). The German Auto mechanic guarantees their work for 24 months or 20,000 miles and also noticed a missing spring on a brake caliper that eluded Euro Motorcar's full "inspection" (for which I paid $222.61). You too have a choice ... you do not need to overpay at this dealer for inferior service. If you value your time and money, DO NOT GO HERE!

May 09, 2023

I had a terrible service experience here. I specifically asked for all 4 tires to be replaced. Someone, not me, decided I didn't "need" that and replaced 3 but not all 4 and did not tell me. More

by Gabrielle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The woman who "helped" me is not listed here.
April 23, 2023

Car went in for yearly maintenance. Returned to us filthy. They detailed it a week later and dropped it off with extensive damage that we noticed before their driver departed . No one More

by Haregent
Recommend Dealer
No
Employees Worked With
Phil Polite
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Thorpe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Tretter
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2023

Evan Kakos is the best! I could not be more happy with the service and how I was treated as a customer. He knows his stuff! More

by douvartzidis37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Kakos
December 19, 2020

A beautiful facility. Oozes privilege, which is to be expected. Warning: don't roam around too much. Especially if you have your Timberlands on instead of your Louboutins. Specific service brought me to More

by LoveRules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Newsome listed on receipt
September 15, 2020

Can’t post a zero or I would. I set up an appointment, which isn’t always easy, 10 days ago for service on my vehicle. When I arrived at 7:30 on time for my appointment the “Service” representative says - More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Rettew
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Problem Undiagnosed 2X Cost Us Another Auto Repair Ins Deduc They make time to take your money, but no time to address or correct their mistakes.  We took our '12 GL 450  to them in April of last year for a pre- More

by LDHH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luke Rutledge
Jun 29, 2020 -

Euro Motorcars Devon responded

Here is a full rundown of your involvement with our dealer. This vehicle came in 4/25/2019 for a pre-purchase inspection. Nothing as far as suspension was noted. Vehicle was returned for maintenance on 9/18/2019 and still has no suspension issues. Vehicle came in 2/7/2020 with a complaint of the vehicle sitting low. You purchased a 3rd party warranty with no affiliation to any MBUSA dealer (was purchased from Carmax). We replaced the right front strut at that time with no other issues. Vehicle returned 5/5/2020 for inspection and emissions. We noticed that the rear level links were starting to stiffen (didn’t fail State or Emissions inspection but were starting to seize). This can occur over time, especially with change in weather temperatures. Service Advisor called the extended warranty to confirm coverage on links. The client didn’t want to proceed because he didn’t want to pay his $500 deductible. Client stated that we should pay his deductible, based off of the assumption that it should have been found in Feb, however there was not an issue in Feb. It is not abnormal for these parts to seize over time, especially with change of seasons as well as the age of the vehicle. These are plastic parts that become brittle.

September 12, 2018

Service Been with Euro Devon service for 7 years. Adam Macie always takes care of me and he provides exceptional customer service. He reviews all options and More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Macie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Euro Motorcars Devon responded

Thank you for taking the time to write this review. We are pleased to hear that Adam was able to provide an efficient and overall positive experience. Best, EuroMotorcars Devon Team

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