Euro Motorcars Bethesda

the best Gabriel McCloud was excellent and honest, he made the purchase of my 6th E350 easy! also Hanah the accountant she was the best! Sure I will recom Gabriel McCloud was excellent and honest, he made the purchase of my 6th E350 easy! also Hanah the accountant she was the best! Sure I will recommend the Euro Motorcars Bethesda to my friends. Hanan E-A More

BBB Complaint to Resolve Issues I filed a complaint with the BBB to help resolve three issues I have with the dealership concerning the purchase of a 2014 Mercedes S550. The complai I filed a complaint with the BBB to help resolve three issues I have with the dealership concerning the purchase of a 2014 Mercedes S550. The complaints have to do with an overcharging of $528.77 in Sales Tax, the reimbursement of $200 for a Windshield Wiper that was replaced almost as soon as I left the dealership (after paying $1,500 to have the car certified as a preowned vehicle), and the reimbursement of $20.00 for a title work that was required because the dealership neglected to add the lien holder at closing as I requested. These issues have been going on since January of 2016 and I have tried to contact the dealership on numerous occasions to resolve them. They have chosen to take an aftersales approach of largely ignoring my inquiries and of lately not responding to any of my emails. I regret that I had to file a BBB complain to help get the issues resolved, but given their unprofessional approach to after sales support I had no other recourse. I will not say they lied to me, but you have to wonder when they say a sales tax certificate I submitted to them was rejected by my home state, but after almost four weeks they can’t produce anything in writing supporting their claim resulting in sales tax overcharges to me. After contacting the dealership on numerous occasions, my only recourse to resolving my three issues with them is to submit a BBB complain More than the money is their willingness to put our personal safety at risk by failing to do a job they were paid to do. I paid $1,500 to have the car certified as a preowned vehicle which includes the inspection of the windshield wipers. In what limited inspection they did do, the issue with the wiper blades was not identified and was not corrected. We drove home Friday night to Missouri and encountered rain on the drive. Thank goodness the rain only lasted for about 10 minutes and I was able to get the problem fixed at our local Mercedes dealer in Missouri when we got home. I guess the $1,500 was not worth their time to ensure our safety. I hope the leadership of this establishment is able to deal with the three issues I have with them. To me these are red flags that indicate signs of a poorly run organization, lack of attention to details and a disrespect of your customers. I hope they fix these issues soon. More

Do Not Do Business with Euro Motors Bethesda Do Not Business with Euro Motors Bethesda. Their service and repair prices are over the top. Even for Mercedes. To make matters worse Business manger Do Not Business with Euro Motors Bethesda. Their service and repair prices are over the top. Even for Mercedes. To make matters worse Business manger Todd Patykewich ran my credit report without authorization. Looking through my file going back to 2012. This is an illegal action. Please refer to the Fair Credit Act and attorney's general office More

Most pleasant car buying experience My wife and I change cars quite frequently, so we have had our fair share of nightmare experiences. We have mostly owned Audi, but decided to take a l My wife and I change cars quite frequently, so we have had our fair share of nightmare experiences. We have mostly owned Audi, but decided to take a look at the Mercedes, as they have gone through a redesign as of late. Enter Eric Scott. As we explained to eric, we were new to the models, services, and brand as a whole. He took the time to thoroughly explain the differences between the models, and guided us to the vehicle that would best fit my families needs. I never felt rushed, pressured, or over whelmed. Eric really believes in customer service, and will go that extra mile to ensure your total satisfaction. If you are in the market for a Mercedes benz, do yourself a favor, and ask for eric scott. More

Very happy experience Charlie Ellis in sales, and Todd in finance, treated us with great respect and worked up a great, workable deal for us on a C 300 Sport. My wife and Charlie Ellis in sales, and Todd in finance, treated us with great respect and worked up a great, workable deal for us on a C 300 Sport. My wife and I are very pleased and are looking forward to buying another Mercedes from Euro Motorcars. More

Charlie Ellis was the consummate professional Excellent experience from soup to nuts. I live in California but had done a ton of research online looking for a very specifically configured Mercedes Excellent experience from soup to nuts. I live in California but had done a ton of research online looking for a very specifically configured Mercedes SUV that happened to be available at Euro Motorcars. I reached out and spoke with Charlie Ellis in Sales, who could not have been more personable, professional, efficient, transparent and direct in his communication. He provided me with the information I needed, we came to a verbal deal within a day on the phone, and within a matter of a few days, had consummated the transaction and even arranged the shipping of the car to California. He and his finance department even helped me with tips on selling my existing car here in California. This could have been a very prolonged and slow transaction but because of Charlie's attention and focus and great work style, the car made it here to California about 10-12 days after the first phone call I ever had with Charlie. I should also mention that despite some shenanigans that the shipping broker pulled, Charlie remained calm and always looked out for my interests in the car. I would not hesitate to buy another car and would recommend that anyone else do the same - you will not be disappointed. Shoot straight with Charlie and he will do the same with you. More

My First Mercedes I did all my research and finally decided to purchase a Mercedes, there are so many vehicles to choose from, but the ML350 was my choice. Upon reach I did all my research and finally decided to purchase a Mercedes, there are so many vehicles to choose from, but the ML350 was my choice. Upon reaching the dealership I was meet by Charlie Ellis, and I was sold, his attention, has left an impression on me that I would wish every person who is challenged with the purchasing of a car should experience. . I would recommend Charlie Ellis to any person who wants to enjoy the new car buying experience! More

I recommend Eric Scott Eric Scott made the experience of buying a new car very easy. I got the car I wanted with the features I needed at the price I expected. And, I comple Eric Scott made the experience of buying a new car very easy. I got the car I wanted with the features I needed at the price I expected. And, I completed the transaction in a couple of hours. Really painless. Thanks to Eric. More