Euro Motorcars Bethesda

Great experience with Mr. Edwin Escarraman and Eric scott Great knowledge, excellent service and very helpful. Edwin took his time to explain every detail of the car, I highly recommend working with him. I Great knowledge, excellent service and very helpful. Edwin took his time to explain every detail of the car, I highly recommend working with him. I would work with him again. More

Par Excellence New Car Experience, Thanks Eric Scott I just purchased a 2018 SLC300R from EuroMotors Bethesda and Eric Scott was my sales rep. It’s been a great experience, so let me share the ways he h I just purchased a 2018 SLC300R from EuroMotors Bethesda and Eric Scott was my sales rep. It’s been a great experience, so let me share the ways he has been so helpful. From the beginning, Eric has been exceptionally attentive to my concerns, quite patient and pleasantly took an inordinate amount of time explaining things to me. Even before purchasing the car, he discussed in detail what needed to be done if registering the car out of state and if I needed to change my driver’s license. With that behind us, we reviewed the features I wanted, his suggestions were most helpful, and he provided in writing a complete cost breakdown and individually listed any discounts. Other dealerships would only provide me with a bottom line; no detailed cost breakout. Since I was ordering the car, he substituted it for one that Euro was ordering so it would arrive sooner. And it did. This also was something the other dealerships did not offer. Once the car arrived, Eric patiently explained all the paperwork. When I was in the business office, Eric preset many functions, e.g. side windows automatically folding in when parked, so I wouldn’t have to learn how to do it. Eric than proceeded to patiently spend about 1 1/2 hours explaining all the bells and whistles about the car. I truly must have tried his patience as I asked him over and over to explain things several times. Embarrassingly so, after I left the dealership I returned in about 10 minutes waving my arms, almost frantically, and Eric came out to the car and answered my questions. Always with a smile and the comment, “Don’t be afraid to come back and ask questions I’m here for you.” I know he will be, and with that I highly recommend him to anyone looking for a new car. More

Sustained helpfulness of salesman, Eric Scott I have leased two M convertibles (2015 & 2017) thru Eric Scott. While he is knowledgeable about the product and is always efficient and courteous dur I have leased two M convertibles (2015 & 2017) thru Eric Scott. While he is knowledgeable about the product and is always efficient and courteous during the "sales" process, it is Eric's constant availability to answer my questions during the lease. He is always available, not just over the phone, but suggests that I stop by so that he can show me how to use some function that is eluding me. I've come to rely on this pleasant "personal" attention after three years, but i do not want to take Eric for granted. His professionalism, attention to detail, ready availability and especially his ability to remark or ask about something or someone important in my life is, I believe, unique in retail. Please feel free to use these comments as Eric or Mercedes sees fit and to call me with any questions. (Eric has my number) More

Experience was seamless. Mr. Escarraman delivered on time! Our experience at Euro Bethesda met all of our expectations. We returned to Euro Bethesda, because our first purchasing experience, 13 years ago, was Our experience at Euro Bethesda met all of our expectations. We returned to Euro Bethesda, because our first purchasing experience, 13 years ago, was exceptional. I arrived, met Mr. Escarraman, told him exactly what I wanted, our budget and timeframe for delivery. He met every request with no difficulties. He is very professional, well groomed, very polite and patience and knows his product extremely well. There wasn't a question about the car, maintenance or financing that he could not answer for us. My husband, Edwin and I worked very well together as a team to complete our transactions in 24 hours. Love Euro, appreciate the attention to detail and customer service, love its team and crazy about my new GLA250. PS Met Edwin's colleague, Eric Scott, who presented me with a fabulous retro key chain. Thank you very much Anita Brown More

Eric Scott is all that AND a bag of chips! Eric Scott is the epitomy of a professional. He made my car buying experience very easy and pleasurable. I was very impressed with his profession Eric Scott is the epitomy of a professional. He made my car buying experience very easy and pleasurable. I was very impressed with his professionalism and his dedication. He was attentive, very knowledgeable about overall possessed outstanding customer service credentials. I am sold on Eric and will send everyone I know his way. More

GLA 250 2018 - Edwin Escarraman My experience with Edwin Escarraman at Euro Motorcars Bethesda was excellent. I was comparing various new cars to purchase (e.g., GLA 250 and BMW X1) My experience with Edwin Escarraman at Euro Motorcars Bethesda was excellent. I was comparing various new cars to purchase (e.g., GLA 250 and BMW X1) for weeks and finally found time to test drive the GLA 250 2018 with the help of Edwin. I found Edwin to be very professional, courteous and proactively willing to please. Although I love the look and features of the GLA 250 much more then the BMW X1. However, I wanted a new car that had trunk space to fit my gold clubs/fishing poles and small enough to fit in my WDC office building parking space. Unfortunately, for me, Edwin and Eric Scott (who was great working with me per pricing) - the GLA 250 was small enough for my parking space, but the designers made a big mistake by not making the truck space two inches wider -- as I was not able to comfortably store clubs or poles in the cargo space. That is the only reason that I went with the BMW. If GLA 250 corrects this in the future Edwin will have me as a new customer. Indeed, I would and will recommend my friends that are shopping for a new car. He desired credit for a job well done per customer service! More

Edwin, The most amazing sales guy I have ever dealt with My wife and I have been searching for a GLE300 for a while. The problem is either the car was not in our liking or more importantly the sale guy were My wife and I have been searching for a GLE300 for a while. The problem is either the car was not in our liking or more importantly the sale guy were not professional. Well, things changed when we stopped by EuroMotor in Bethesda Maryland. Our sales guy Edwin Escarraman helped us over the phone initially, very knowledgeable and professional. He had the car ready for us to test drive. We were in a time crunch because of another appointment, Edwin introduced us immediately to his General manager and Finance manager. They made the process so smooth and easy. We loved the experience and recommend Edwin and EuroMotor in Bethesda. More

Selling/Leasing a Mercedes Eric Scott was outstanding! He is a real professional who really loooks to provide an outstanding customer experience. He succeeded!! I strongly recom Eric Scott was outstanding! He is a real professional who really loooks to provide an outstanding customer experience. He succeeded!! I strongly recommend Eric to anyone considering buying/leasing a Mercedes More

An amazing experience Have been buying cars for myself and my children from Eric Scott for years. Very professional and always honest with his opinions . He is more than a Have been buying cars for myself and my children from Eric Scott for years. Very professional and always honest with his opinions . He is more than a salesman , he has become a trusted friend! I recommend Bethesda euro motors without pause but the real Jem is a great salesman who takes care of you long after the paperwork is signed. Andrew Blair More

Good Service - Over Charged I brought in my car GLE 350 2016 for B Service. Prior to making my appointment, I did a research in MBWorlg.org, mbusa.com, mecedesgle.org and many I brought in my car GLE 350 2016 for B Service. Prior to making my appointment, I did a research in MBWorlg.org, mbusa.com, mecedesgle.org and many more MB sites, The cost of Services B car (20K) is between $360 to $550.00. I was hoping and budgeted in that range. However, the advisor, I must admit was excellent in his customer services, very approachable and relatable, told me the B Services is $840.00. I was dumbfounded. The total cost came to $815.00. I was charged, according to my invoice, $468.00 for labor and $283.11 for parts. The car millage was 21,617. I feel I was over charged my at least $250.00. I bought the car from there and have only taken the car here at Bethesda. I feel overcharged, I would like to get back my refund. On a different note, my service advisor was excellent. Unlike my first advisor before I switched, if you need an advisor that is approachable, responsive with charisma, ask for Mr. Gross. I give my advisor 6 stars instead of 5, but the charge get 1 star. Service date Sept 28 2017. More