Ettleson Buick GMC - Service Center

Ettleson Caddy Service Dept. Made an appointment for service. They offered me 10 am. I asked for earlier, receptionist checked, and got me a 9:30. Went to the dealer, was greete Made an appointment for service. They offered me 10 am. I asked for earlier, receptionist checked, and got me a 9:30. Went to the dealer, was greeted by a service guy who was polite and friendly. Then met with a service writer that I have dealt with before. Randy Cronin. He’s a top notch guy. An honest, straight shooter, that won’t steer you wrong. I was ready to shell out $125 for a tire rotation, oil change, and inspection. Randy informed me that my car was still covered by an existing Cadillac Premium Maintenance plan. ( something that the dealer I had purchased from didn’t tell me), he also mentioned my 2017 XTS was due to have the cabin and engine air filters replaced. Something I also wasn’t aware of. Like I said, Randy is top notch. So my out of pocket was a fat whopping $ 0.00 I also asked Randy for a printout of a builders sheet of my car. He had it for me in just a couple of minutes. The service department here is awesome. They had my car finished in just under an hour or so. Wouldn’t go anywhere else for service on my 2017 XTS. Thanks again for a great visit. More

Great people to do business with. Paul did a very good job of keeping me up-to-date on the status of my vehicle hiring the repair process. I would recommend this dealer to anyone that Paul did a very good job of keeping me up-to-date on the status of my vehicle hiring the repair process. I would recommend this dealer to anyone that needed work on their GM vehicle. More

Respectful They try work with you and help you. Great car purchasing experience thanks to Michael Calmeyn and Frank Amadeo. Michael made it easy. He was extremely knowledgeable and welcoming. They a Great car purchasing experience thanks to Michael Calmeyn and Frank Amadeo. Michael made it easy. He was extremely knowledgeable and welcoming. They also have a great service department! The staff are friendly, and provide good customer service. The waiting area is really nice, with both a general area and one blocked off as a quiet space where you can easily work from, including free WiFi and comfy chairs. They also offer complementary water and coffee. More

Love coming here.. but the last visit was 2 hours. I was just at this service center the other day getting a service done. I always bring my vehicle here for service and I have had no issues. When I ma I was just at this service center the other day getting a service done. I always bring my vehicle here for service and I have had no issues. When I made the appointment, I was told it would be under an hour or at most an hour. If at the time I was told that it could possibly be longer, I would have dropped off the vehicle earlier in the day and not waited. I understand sometimes appointments can go longer than expected, but there should be some communication to the customer letting us know what the status is. I had to check in with the service advisor and it was never clear how long it would actually take. More

Cue system replacement Great Brian was very helpful i was very appreciative of the loaner vehicle And the promt service.i would definitely recommend this dealership to an Great Brian was very helpful i was very appreciative of the loaner vehicle And the promt service.i would definitely recommend this dealership to anyone. More

Great Customer Service It was a pleasure having my car serviced at a service center where the environment was comfortable and the people were attentive. Both people who wo It was a pleasure having my car serviced at a service center where the environment was comfortable and the people were attentive. Both people who worked with me also were warm and knowledgeable. More

Thank you! Fantastic service...prompt, courteous of my schedule & urgent situation. Great pricing & instant text responses. Met promised delivery schedule. Would Fantastic service...prompt, courteous of my schedule & urgent situation. Great pricing & instant text responses. Met promised delivery schedule. Would happily return for service or Sales in the future. More

Ettleson’s Service They’ve always been fair and helped me in any way that they could. The service is quick most of the time, unless you don’t have an appointment. They’ve always been fair and helped me in any way that they could. The service is quick most of the time, unless you don’t have an appointment. More

Service Visit 8/30/19 The entire Team was terrific, I worked with Randy and Don C ( with loaner car) they were extremely accommodating, explained all that would take place The entire Team was terrific, I worked with Randy and Don C ( with loaner car) they were extremely accommodating, explained all that would take place and I had no questions. I also briefly Met with Brian K ( Sales Manager) and Mike Foster, as with all previous visits, they are extremely welcoming and Ensure that services provided are top notch. There was another gentleman that actually showed me to my car, I didn’t catch his name, but he was also extremely helpful and courteous. More

Oil change Fast oil service and great customer service! Everyone was very helpful and enthusiastic! Would definitely come back for an oil change or a service. Fast oil service and great customer service! Everyone was very helpful and enthusiastic! Would definitely come back for an oil change or a service. Very nice and clean lounge. More