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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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February 25, 2022

Inefficient at proving service with an appointment. Service started hours after appointment time leading to wasting of personal time. More

by JAV13CEBALLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Sharkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Ettleson Buick GMC responded

We are very sorry you had a negative experience with us, if you have any other concerns please feel free to reach out to Pete Engel Service Manager at 708-579-5000.

February 25, 2022

They took me right away and was very professional. I was happy with being told about what was covered and that they remembered to do the tire rotation and oil change. More

by LIZZY413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2022

Great people all around. Service bill and Paul are very nice. Sale person Mike c. Is also ver nice. More

by JIMZ141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Ettleson Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ettleson Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

February 25, 2022

Very professional staff in the Service Department . I appreciate the details on the service performed on my Caddilac Escalade More

by KENNETH.MORITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Ettleson Buick GMC responded

Hi there, thank you so much for your positive comments about Ettleson Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2020

Louis did an excellent job with the explanation of my Buick Envision. He is very knowledgeable and patient. Keith was also a pleasure to work with. More

by Ray15411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kissane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Ettleson Buick GMC responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!

July 26, 2020

A dealer that really cares This afternoon on the way home from the vet my daughter's very large iguana crawled under the back seat and got wedged in. After over an hour in the More

by sandy13b
Customer Service
Recommend Dealer
Yes
Employees Worked With
Roger and someone I did not get his name.
Jul 28, 2020 -

Ettleson Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 01, 2020

outstanding Anthony is the best service man i ever dealt wit just purchased my used xts and had an issue with one of the remote keys. took it in to fix it and anthony helped me. outstanding costumer service More

by bkaralexis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony LaScola
Feb 05, 2020 -

Ettleson Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 11, 2019

Brake Service My car was down for a day. I really appreciate the loaner program. I requested for my car be washed when I came to pick it up. It was not washed I More

by lovelybree35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Sep 12, 2019 -

Ettleson Buick GMC responded

Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.

September 10, 2019

Oil change done right standard 90 minute oil change service. Anthony is professional. Girl at the counter needed a cup of coffee. Service center is clean. T More

by Customer Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony LaScola
Sep 12, 2019 -

Ettleson Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Ettleson Buick GMC and we hope to see you again soon! Take care!

September 09, 2019

GMC 8-31 Everything as it should be, from reservation to time duration to customer service. Routine service covered under warranty, but even though my vehicle More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

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