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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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September 16, 2018

Nice service area. Service area clean and tidy. Service representatives were courteous and informative. The service area was immaculate. Asked how long for service, and More

by jessmason.irrigation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2018 -

Ettleson Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. -The Ettleson Cadillac Buick GMC Team

September 15, 2018

Great, punctual service The Service Dept. did a quick, efficient job of both changing my oil and rotating my tires at a reasonable price. I look forward to dealing with then More

by EDWALLACE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
Sep 16, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Ettleson Cadillac Buick GMC Team

September 15, 2018

Communication It's not the service dept fault but there needs to some communication from them to the sales dept so problems can be fix quicker. More

by JSHOR48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Amadeo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Nomellini
Sep 16, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you. -The Ettleson Cadillac Buick GMC Team

September 12, 2018

Very helpful and the loaner was a lifesaver! Very accommodating and helpful. The loaner vehicle was a lifesaver!! Everyone is friendly and really seems to want to resolve your issue. I would reco More

by GRISSIM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony and Don
Sep 12, 2018 -

Ettleson Buick GMC responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. -The Ettleson Cadillac Buick GMC Team

September 12, 2018

The service is excellent! They always get your car right and they are very professional the only one I trust with my caddilac you guys rock when it comes to cars. More

by Satisfied customer2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Sep 12, 2018 -

Ettleson Buick GMC responded

We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! -The Ettleson Cadillac Buick GMC Team

September 11, 2018

Car repair The service techs were informative and keep us informed regarding the progress on our repair. When we called, our calls were returned promptly. I thou More

by TEABYTHESEA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 12, 2018 -

Ettleson Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. -The Ettleson Cadillac Buick GMC Team

September 10, 2018

No hassel and quick service Brian Greene continues to be our go to guy! He is there for us, and we really appreciate it. Hopefully, we will take a hiatus, and give him some More

by TWHITE0469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Calandriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Sep 11, 2018 -

Ettleson Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. -The Ettleson Cadillac Buick GMC Team

September 09, 2018

oil change I really really appreciate the quiet service waiting lounge. In the other lounge the TV is intrusive and not my choice of channels. I don't care to l More

by jerrylawler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 09, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Jerry. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. -The Ettleson Cadillac Buick GMC Team

Sep 17, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Jerry. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. -The Ettleson Cadillac Buick GMC Team

September 08, 2018

Oil Change Excellent, efficient service and very friendly staff. Very nice waiting room, really appreciated the coffee/tea machine and snacks. Great job taking c More

by BAUNMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
Sep 09, 2018 -

Ettleson Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

September 07, 2018

Efficient On time delivery of serviced vehicle makes it easy to do business. It took 2 visits to fix a bluetooth problem amd a verbal misunderstanding over tire More

by donaldmellema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Ahonen
Sep 09, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Regards, Frank Amadeo General Manager 708-215-7323

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