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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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September 21, 2018

Much better experience than last time Brian Greene in the service department was very kind, helpful, and more respectful than another man in service I have had to deal with. If I ever brin More

by Denali15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Sep 24, 2018 -

Ettleson Buick GMC responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. -The Ettleson Cadillac Buick GMC Team

September 20, 2018

Paul is very helpful I was very satisfied with the service center. Paul was very helpful. Also the man who help me reserve my loaner car was extremely professional and p More

by kellygray2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if the name. Works in loaner dept
Sep 21, 2018 -

Ettleson Buick GMC responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. -The Ettleson Cadillac Buick GMC Team

September 20, 2018

Scheduled maintenance, and a slow leak in one tire. Excellent job overall, as usual. Randy Cronin took the time needed to have the tire checked well and did find the problem. I did get a new tire, and a More

by RUGELEY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Sep 21, 2018 -

Ettleson Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Ettleson Cadillac Buick GMC Team

September 20, 2018

Great job Brought my XT5 in as discussed, serviceman was courteous and thorough. Was notified when service was completed, and a complete detailed explanation wa More

by ALLU2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Cornin
Sep 21, 2018 -

Ettleson Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! -The Ettleson Cadillac Buick GMC Team

September 20, 2018

It's about having good communication and excellent service Tony in service department very understanding and happy to take good of his customers and direct you to the right people whomever could help you More

by DENEENBECKHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in sales department , Karen Lucas
Sep 21, 2018 -

Ettleson Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. -The Ettleson Cadillac Buick GMC Team

September 20, 2018

Extremely satisfied I had a 11 o’clock appointment, Brian took me in as soon as I got there, I informed Him that I have to be on my way in an hour, 50 minutes later, oil More

by TERESA52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Ettleson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. -The Ettleson Cadillac Buick GMC Team

September 19, 2018

lease Simple lease exchange and service recall. Excellent on both ends. Would definitely pass on a good word for your dealership. Thank you for your sales a More

by LARRYOCONNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Ettleson Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Ettleson Cadillac Buick GMC Team

September 19, 2018

License plate holder Had my front license plate holder installed. I was in and out in about 45 minutes. They washed my car for me too. I would recommend this dealership to More

by BOB5298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 19, 2018 -

Ettleson Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! -The Ettleson Cadillac Buick GMC Team

September 18, 2018

Efficient and caring Brian is always very professiona. I was the last one of the night and my car came by tow truck. He made sure I was constantly updated as to the status More

by gmichelle661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Ettleson Buick GMC responded

Thank you for writing about your visit with us, and congratulations on your new vehicle! Brian is an asset to our team and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. -The Ettleson Cadillac Buick GMC Team

September 16, 2018

Work completed satisfactory, customer service not great My car was there for three days and at no point did anyone ever call me to let me know the status of my vehicle until it was completed. Also the servi More

by als08
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 16, 2018 -

Ettleson Buick GMC responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. -The Ettleson Cadillac Buick GMC Team