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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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September 29, 2018

Service repair Time on service drive takes to long to be acknowledged and calling in to writer too long getting back. Heather great job. Work excellent and timely More

by buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to share your experience with us. We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. Drive safely! -The Ettleson Cadillac Buick GMC Team

September 28, 2018

Cadillac SRX Repair and oil change They did a great job on both repairs and as usual on the oil change and tire rotation!!! I definitely will be going back!!! I would recommend them.. More

by rochey50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in Service
Oct 01, 2018 -

Ettleson Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call or visit us if we can help with anything at all. -The Ettleson Cadillac Buick GMC Team

September 27, 2018

Excellent I came in for full service for an oil change and tires rotation. He was able to tell me how long service would be. And it didn’t take that long. I was More

by mike3240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Sep 28, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Ettleson Cadillac Buick GMC Team

September 27, 2018

Quick and competent Oil change, tire rotation and multi-point checkup all done in an hour. Service done was explained to me when completed and I was on my way. More

by Aldeela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony in Service Dept.
Sep 28, 2018 -

Ettleson Buick GMC responded

Thank you for reviewing your service experience, Aldeela! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Drive safely and always feel free to reach out with any service questions. -The Ettleson Cadillac Buick GMC Team

September 26, 2018

Great service on recall! My truck had a recall made a appointment on Saturday and came in in Tuesday everything was corrected and truck was washed too! Dealer is always clean More

by Octavio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Calandriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Ettleson Buick GMC responded

We are thrilled to hear that you enjoyed your service experience, Octavio. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. -The Ettleson Cadillac Buick GMC Team

September 23, 2018

Escalade Security Module 1999 Due tp part availabllity, we had to wait almost 2 months for the repair to complete. Working with Brian Greene, he kept us posted on delivery of the More

by CHESTER.TOKARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Sep 24, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! -The Ettleson Cadillac Buick GMC Team

September 23, 2018

Incomplete! I purchased a certified vehicle 3 weeks ago. After 2 service visits my vehicle still has some issued that have not been resolved. I have been update More

by thebrothers1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rafael Esparza
September 22, 2018

Oil Change I just love great customer service. I’ve been dreading going to get an oil change for weeks now. My light came on and I still haven’t made the appoi More

by OMIKASHORTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. -The Ettleson Cadillac Buick GMC Team

September 22, 2018

Excellent service department. Brian was super helpful even found me a rebate on my new tires. Texted me updates...all good!!! I highly recommend this service departme More

by pampaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. -The Ettleson Cadillac Buick GMC Team

September 21, 2018

The whole crew was very professional and courteous. Very professional and courteous staff . Bla is your time for tomorrow night to come tomorrow night and Saturday morning let us have some good night a More

by DSTASKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Engle
Sep 24, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! -The Ettleson Cadillac Buick GMC Team

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