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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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September 29, 2018

How to summarize bet experience in a couple of words I had bad experience with your service, we bought a car and couple of days later bumper got loose, took the car to your dealer for service. While fixi More

by Psk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Anthony Lascola, Bill Sharkey
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for your business and for your feedback. We are sorry that your experience here at Ettleson was disappointing. We strive for 100% customer satisfaction. If we can do something to turn your experience around, please contact our General Sales Manager, Frank Amadeo at 708-579-5000. He would appreciate the opportunity to speak to you further.

September 29, 2018

Was not given any status reports during service now have a n Now have noise in steering Column Car could not have been road Tested I have only once in three cars Purchased been satisfied with Service Sale More

by whiteslip5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Krystinak
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your feedback with us. We take your concerns seriously and please let me know if you want to discuss this personally. Regards, Frank Amadeo General Manager 708-215-7323

September 29, 2018

Regular Maint Communication is key - properly spacing the scheduling of maintenance keeps Repair’s smooth & writers have time to communicate. Keep up the good wor More

by Zulu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman who shuttled me back to work was great
Oct 01, 2018 -

Ettleson Buick GMC responded

Thanks for the nice review, Zulu! We really appreciate this feedback. It was our pleasure doing business with you. -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Great We have leased 5 car from Frank Amadeo and I have recommended all my friends. The service department is second to none. They try to solve any problem More

by Scooby-Doo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for the wonderful review! It is great to know that Frank's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Repairs Always a pleasure bringing my vehicles to Ettlelson. This is my 3rd car from Ettleson and it won’t be my last. The staff is great and welcoming. More

by Boilerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Lucas, David Evans
Oct 01, 2018 -

Ettleson Buick GMC responded

Your continued business is greatly appreciated and thank you for providing us with a positive feedback. Please always feel free to reach out if you need anything – be it sales or service! -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Oil change Great customer service from initially making appointment to leaving service area. Thorough explanation of services and learned some new things about m More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank for the positive feedback, Erica. We're very happy to hear that you enjoyed your visit here with us at Ettleson Cadillac Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to your future maintenance visits. -The Ettleson Cadillac Buick GMC Team

September 29, 2018

On time service detailed repairs They service are always willing to get us serviced within a reasonable time if not sooner. Very professional though down earth staff. Thank you Pau More

by Brenda
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul service dept
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for your great review, Brenda! We are very happy to hear that your service was completed in a timely manner. We'll be sure to pass your thanks on to Paul and the rest of our staff. Take care! -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Excellent service Staff was friendly Service was completed on time Comfortable waiting area Service Rep was knowledgeable and courteous Available to answer questi More

by Dm0226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Evans
Oct 01, 2018 -

Ettleson Buick GMC responded

We really appreciate you taking the time to leave us a review! Glad you were happy with everything, especially the service. Feel free to reach out if you ever need anything else! -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Longtime car issue solved by Ettleson! We’ve brought our car to another dealership & we kept getting our car back not completely fixed. Paul took the time to listen to me & finally our car More

by Ella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul from service. Donald from car rental.
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to share your experience at our service center, Ella. Always feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

September 29, 2018

Randy is the best When I called. I had a pen stuck in my tire. So Randy said come on in. Problem was fixed. I was on my way. More

by Ciampi1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -The Ettleson Cadillac Buick GMC Team

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