Ettleson Buick GMC - Service Center

High Priced & Bad workmanship Had to take my car in twice for the same suspension issue. They were not through in checking suggested on repair and missed a ball joint. When I compl Had to take my car in twice for the same suspension issue. They were not through in checking suggested on repair and missed a ball joint. When I complained about same noise after repairs they later agreed they missed it and two wheel alignments had to be done when that could’ve easily been checked the first time around. Also, complained about vehicle hesitation I was told it was thoroughly checked there’s no issue needless to say Two weeks later I broke down and it was an issue that could have been prevented. Have had this truck for 4 mos just about and have broke down twice. Needless to say I’m overall disappointed in this whole vehicle purchase from the Sales man, Finance, Repair Dept and the GM who never called me back after I left a complaint! Will never purchase a vehicle here again. More

Excellent Service. I am new in the Chicago area and I was looking for a dealership to service my car. No one I asked could make a positive recommendation. I went to YELP I am new in the Chicago area and I was looking for a dealership to service my car. No one I asked could make a positive recommendation. I went to YELP and found that Eddleson Cadillac had a very good rating. I read some of the reviews and decided to book an appointment. I arrived early and was met by Randy, one of the service managers. He welcomed me,took all of my informstion, and explained their policies. Randy walked me to the customer lounge, made sure I had coffee etc. and told me he would be back once the diagnostics were run. He returned after about 15 minutes to let me know I needed a sensor replaced and also that I was due for an oil change. The part was in stock and all the repairs were made in 2 hours. I was able to do some shopping in the adjacent shopping center during the repair time. Excellent service and a cleaned, washed car too. Thank you Eddleson. I’ll be back!! More

very satisfying Working with Paul was Satisfying as far as helping me with my problem. And correcting the problem.Therefore I won’t have no problems at all or concern Working with Paul was Satisfying as far as helping me with my problem. And correcting the problem.Therefore I won’t have no problems at all or concerns working with Paul again. More

Great customer service. Ettleson is always good to me Great customer service. Ettleson is always good to me. Very accommodating. This is the only dealership I will go to for service and buying a new car. Great customer service. Ettleson is always good to me. Very accommodating. This is the only dealership I will go to for service and buying a new car. More

Oil change The service was exceptional as always and the service writer was also excellent in preforming his duties. The turnaround time was as promised by the s The service was exceptional as always and the service writer was also excellent in preforming his duties. The turnaround time was as promised by the service writer. More

Not if they have to work with Brian Green Everyone in my previous experiences at ETTLESON has been very good up until yesterday when I was working with Brian Green. First off when I was waiti Everyone in my previous experiences at ETTLESON has been very good up until yesterday when I was working with Brian Green. First off when I was waiting for someone to check in my car for my scheduled appointment I seen Brian sitting in his office. On his cell phone and a porter or another man went in and said I was waiting for someone to check me in. I heard him tell the other person he was going to the bathroom and the he would get to me. Which he did but then he said I could either wait there or he could have the porter take me home fine because it would be an hour to diagnose my car at that point he would call and let me know what was wrong with my car. That was at 10:35am. By 1:15pm no word from Brian until I reached out to him. Needless to say he still couldn’t tell me what was wrong with my car and when it would be ready and I didn’t even find out until I got to speak with his manager. He told me I should have asked for a loner but he told me I either could have stayed and waited which probably been the better option but he didn’t even suggest a loaner. At the time. Needless to say it wasn’t a good experience and maybe he should be trained in customer service. More

Oil change They were on time with my appt and very good at getting me done fast and letting me know if anything else needs to be done They were on time with my appt and very good at getting me done fast and letting me know if anything else needs to be done More

Great service Serviced my vehicle for an oil change. Immediately took me in grabbed my keys and had my vehicle done in less than an hour. Waiting area is clean and Serviced my vehicle for an oil change. Immediately took me in grabbed my keys and had my vehicle done in less than an hour. Waiting area is clean and comfortable. Definitely will keep going back for service. More

If your car is no longer under warranty steer clear of this Slow service and SKY HIGH prices. They recommend the most expensive solutions possible and try to upsell you on a lot of unnecessary additions to the Slow service and SKY HIGH prices. They recommend the most expensive solutions possible and try to upsell you on a lot of unnecessary additions to the job. More

Way to long I made an appointment at 8:00am and didn’t get my car Till 11:00am, making me late for work.three hours for an oil change is way to long considering p I made an appointment at 8:00am and didn’t get my car Till 11:00am, making me late for work.three hours for an oil change is way to long considering people who came after me where take care before I was. More