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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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November 03, 2018

Oil change and tire rotation. I was pleased with the service. Brian was very helpful to facilitate this. The service was done in a timely manner and the waiting area was very comfo More

by JTDJVR
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Nov 04, 2018 -

Ettleson Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. -The Ettleson Cadillac Buick GMC Team

November 03, 2018

Always fast & reliable servive Service work done professionally and reliably by Ettleson employees. Dealership employees always go the extra mile to be sure that things are done pro More

by BBGX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Nov 04, 2018 -

Ettleson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. -The Ettleson Cadillac Buick GMC Team

November 03, 2018

My scheduled appointment They took me right away and finished at a good time. They were able to service my needs without a long wait. The waiting room was clean More

by margaretbobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 04, 2018 -

Ettleson Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

November 02, 2018

Courteous Service I’ve been getting my oil change for quite some time. They have Superb Sevice Always Briane is one of the most friendliest people ever More

by msvicky4347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Nov 04, 2018 -

Ettleson Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -The Ettleson Cadillac Buick GMC Team

November 02, 2018

Updated/ Quick Pleasantly greeted! Kept informed. Would recommend to anyone looking for a Cadillac or Buick. Service was excellent Service work was clean. My ca More

by ACEBIGOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 04, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. -The Ettleson Cadillac Buick GMC Team

November 01, 2018

Great place to service my Cadi! Went in for a replacement of two rear tires. Timely service. Knowledgeable and no-pressure repair consultant. Comfortable waiting area. Parts and Serv More

by PHILIP5708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Klupshas.
Nov 01, 2018 -

Ettleson Buick GMC responded

Hello Phililp and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! -The Ettleson Cadillac Buick GMC Team

October 31, 2018

Oil Change I had an oil change. IT TOOK ONE AND A HALF HOURS!! And then I had to inquire what was taking so long. That was when someone finally came out to in More

by kvc53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know who worked on my car.
Oct 31, 2018 -

Ettleson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. -The Ettleson Cadillac Buick GMC Team

October 31, 2018

Rattle of my roof rack Randy was awesome as usual, I had a vehicle reserved for the day. But Randy said to wait and see if they could fix it right away. 45 minutes later and More

by C_NITCHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy in service
Oct 31, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Ettleson Cadillac Buick GMC Team

October 30, 2018

I feel got my service representative was very cold. He does I think the service manager could have been a little bit more pleasant and Converse with the customer more. I felt like it was wait in the other room More

by Jason1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Oct 31, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. -The Ettleson Cadillac Buick GMC Team

October 28, 2018

Scheduled maintenance Always great service as I have come to expect. I plan on remaining a customer for leasing/sales and service in the future to meet my motoring needs. More

by DONSMITH0809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Cronin
Oct 29, 2018 -

Ettleson Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -The Ettleson Cadillac Buick GMC Team

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