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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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November 14, 2018

Grumpy old men The only people you will be happy to see is the gentleman that takes your car upon arrival and Don if you happen to get a loaner car for the day. Othe More

by Unhappycistomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name in service
Nov 14, 2018 -

Ettleson Buick GMC responded

On behalf of our entire staff, we would like to apologize for the concerns you shared about your experience during your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Regards, Frank Amadeo General Manager 708-215-7323

November 14, 2018

Service Randy is always knowledgeable & always treats you great & knows what your car needs to have done & gets it done in a reasonable amount of time . More

by BRIGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Nov 14, 2018 -

Ettleson Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! -The Ettleson Cadillac Buick GMC Team

November 14, 2018

Excellent Service Service was great and was completed in the allowed time promised. I just recommend that when a car wash is promised that you let us know why it wasn’t More

by FAITHFULGRACE1316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Nov 14, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Regards, Frank Amadeo General Manager 708-215-7323

November 12, 2018

extremely friendly and pleasant I normally cannot stand going to any dealership nowadays... it feels like you are going to the club with all the pointy shoes and cocky young employee More

by mark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Foster, Brian Greene
Nov 12, 2018 -

Ettleson Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Ettleson Cadillac Buick GMC Team

November 10, 2018

Very happy with ettleson Always had good service from ettleson and courteous service writers . Anthony lascola was very helpful explaining about the problem with my vehicle.ev More

by EDDIEB43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony lascola
Nov 11, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Ettleson Cadillac Buick GMC Team

November 10, 2018

Disappointed that my car was there for two days and late on the second day told parts did not come in, told to pick up car and would receive a call when parts are in to complete the recall. More

by BABINEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul don’t remember last name
Nov 11, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. -The Ettleson Cadillac Buick GMC Team

November 09, 2018

Service Randy was phenomenal. Second time I’ve visited this dealership and they have always went above and beyond. Every issue that I put to their attention t More

by MAZENSALAMAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy from Service
Nov 09, 2018 -

Ettleson Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -The Ettleson Cadillac Buick GMC Team

November 09, 2018

Everyone I dealt with was very pleasant I DON'T KNOW WHAT MORE I CAN SAY EXCEPT THAT EVERYONE I MET WAS EXTREMELY COURTEOUS AND PROFESSIONAL.YOUR EMPLOYEES MADE ABSOLUTELY SURE THAT EVERYTHI More

by Paul xt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 11, 2018 -

Ettleson Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our team was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. -The Ettleson Cadillac Buick GMC Team

November 09, 2018

Service needed Replace power seat track and rotate tires. The track for the power seat needed to be ordered. When it comes in service will offer me a loaner so I wo More

by donnam143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 11, 2018 -

Ettleson Buick GMC responded

Thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! -The Ettleson Cadillac Buick GMC Team

November 09, 2018

Love the service department great guys Randy is the reason I keep coming back, very knowledgeable, true gentleman, knows his stuff, has helped me in many ways, that's why I have stayed deal More

by williamfawcett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy is the best
Nov 11, 2018 -

Ettleson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

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