Ettleson Buick GMC - Service Center

Service department It never fails. Ettleson Cadillac has very poor quality in employees. Especially with service department.. they are very rude everytime I take my ca It never fails. Ettleson Cadillac has very poor quality in employees. Especially with service department.. they are very rude everytime I take my car for service . I ask myself is because of my race or are they just that unhappy to do their jobs. I may never know. I just dont get it. More

courtesy Every visit is always a joy. everyone is very nice and helpful. It's the best customer service I have ever experienced. Would recommend Ettleson to ev Every visit is always a joy. everyone is very nice and helpful. It's the best customer service I have ever experienced. Would recommend Ettleson to everyone. More

Bad customer service When I set up the appointment to have my car serviced, I asked over the phone how do I go about securing a loaner vehicle. Upon arrival on the day of When I set up the appointment to have my car serviced, I asked over the phone how do I go about securing a loaner vehicle. Upon arrival on the day of service, I was told that I had to reserve a loaner vehicle prior to arrival, and that they did not have any available. After service was complete, I returned to the gentleman (I think his name was Brian), to retrieve my vehicle. I said to him that I received a message on my phone that my vehicle was ready, and that I was here to pick it up, he just looked at me and pointed me in the direction of the sales clerk. Once at the sales clerk desk, she didn’t ask me I help you or anything, but just stared with a frown until I told her my name and that I was here to pick up my vehicle. HORRIBLE EXPERIENCE.. once home I noticed scratches/scrapes on the passenger side of my front door, like someone opened another car door, scraping my door with it. Didn’t report it since I had already pulled off the lot with it, knowing that the conversation would probably go in another direction since I left the dealership. Never experienced service like this before. More

Nice service area. Paul the service mgr. Was very helpful with his knowledge and expertise. The salesman Mr. Garza was outstanding. I told him what I needed and wanted w Paul the service mgr. Was very helpful with his knowledge and expertise. The salesman Mr. Garza was outstanding. I told him what I needed and wanted wasn't long till he put me in the seat of my car. More

Took my ATS coupe in for a recall This is the best dealership ever! Tony is my service manager and knows my car well. Always leave with a smile and a beautiful Cadillac. Love Ettles This is the best dealership ever! Tony is my service manager and knows my car well. Always leave with a smile and a beautiful Cadillac. Love Ettleson Cadillac and all the people that work there. More

Excellent service, friendly staff and comfortable lounge Even though they were shortstaffed because of a blizzard that morning, they were still able to get my cars oil changed in under an hour. Staff was fri Even though they were shortstaffed because of a blizzard that morning, they were still able to get my cars oil changed in under an hour. Staff was friendly the waiting room was comfortable and well appointed. thanks Brian! More

Brian very professional and service very prompt. Excellent service nice people i purchased my vehilezqt another dealer but i work close to Ettleson so i took it in for service. Went very well Excellent service nice people i purchased my vehilezqt another dealer but i work close to Ettleson so i took it in for service. Went very well More

Great service Service is always great. People are helpful and attentive. Never an issue. Paul in service always explains everything and very patient. My options are Service is always great. People are helpful and attentive. Never an issue. Paul in service always explains everything and very patient. My options are given and explained well. Everyone is always courteous and friendly. More

Great hospitality The rep Anthony was great. He was so knowledgeable and hospitable, I felt as if I owed extra. The service alone was enough to make one consider Cadill The rep Anthony was great. He was so knowledgeable and hospitable, I felt as if I owed extra. The service alone was enough to make one consider Cadillac for their next purchase. More

Service Took my 09 truck to get my window fixed, oil changed, and rear brakes replaced. Dropped it off so I got a ride home which was a pleasant experience wi Took my 09 truck to get my window fixed, oil changed, and rear brakes replaced. Dropped it off so I got a ride home which was a pleasant experience with the friendly porter Sam. Paul was helpful in getting me a loaner vehicle free of charge when it turned out my truck would have to be kept a few days. My truck is nearing 100k miles so I also asked for some pricing on PMs for a future visit. Must say I am a little disappointed that all the fluid changes/flushes and other services seem to be way over priced. I will probably get these services done elsewhere for this reason which is a shame as the customer service and quality of work were great. More