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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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January 06, 2019

Great service! Great customer service! I received an oil change but I also got a shuttle home so I didn't have to sit and wait for the duration of the time. More

by MARESSA.RICHARDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Jan 07, 2019 -

Ettleson Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. -The Ettleson Cadillac Buick GMC Team

January 05, 2019

Great and Fast service! Took my vehicle for its routine maintenance, service was done in quickly and professional manner. Anthony was also very helpful since he helped me res More

by VAZQUEZ_CELINE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony (service advisor)
Jan 07, 2019 -

Ettleson Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

January 05, 2019

Service Anthony Lascola was great in the service department! The best service experience I’ve had since purchasing my vehicle! I can’t say enough about the More

by LYNNR1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lascola
Jan 07, 2019 -

Ettleson Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Service Manager Anthony L did a great job assisting me Ettlleson Buick -Cadillac is a class operation. Again, the service manager Anthony L was great helping with my problems with my vehicle. He was a More

by DCOZZI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony L
Jan 07, 2019 -

Ettleson Buick GMC responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Good Improvement in Service On my fourth visit this was the best - Oil Change was 30 mins - exceeded time quoted - Randy the service professional was nice and a good communicator More

by KEVJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Ettleson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Brian of service department veru courteous Staff at ettleson are really friendly not pushy and will help you with anything you need and service department always keeps you informed on what ypur More

by Cantu1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Calandriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Jan 07, 2019 -

Ettleson Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Very professional and courteous It was the first time that I used Ettleson for service but it won't be the last. From the time I pulled in to the time I left the staff was friendly,i More

by VINCE P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lascola, Andres Sachez
Jan 07, 2019 -

Ettleson Buick GMC responded

Vince, thank you for sharing this great feedback with us. We feel our service department is what makes our team special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! -The Ettleson Cadillac Buick GMC Team

January 03, 2019

everyone was very nice From the time i drove into the service center which i pulled up to the door and it opened right away i was greeted by Brian Greene. Was nice of him to More

by CAPTED2747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jan 07, 2019 -

Ettleson Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make each experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -The Ettleson Cadillac Buick GMC Team

January 02, 2019

Oil change 2.5 hours for an oil change with an appointment I think that was a little to long two hours waiting then I was told that the break needed to be chang More

by ROGELIOCANSINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Jan 04, 2019 -

Ettleson Buick GMC responded

We're so sorry to hear about your wait in our service department. Here at Ettleson Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Frank Amadeo General Manager 708-215-7323

December 29, 2018

Plate Holder Very promt service. Seen when I arrived and then finish ahead of schedule. Appreciated the help in handling the billing of a third party. Another grea More

by DBCARVER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 30, 2018 -

Ettleson Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. -The Ettleson Cadillac Buick GMC Team

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