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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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March 12, 2022

They lied and would not return calls just horrible never going back to their service department More

by balliae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Klupshas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Sharkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stefaniuk
Mar 28, 2022 -

Ettleson Buick GMC responded

Hello, we are very sorry you had a negative experience with us. If you have any other concerns please feel free to reach out to Pete Engel Service Manager at 708-215-2350. Thank you.

March 12, 2022

They have excellent service and are willing to help you. Looked for what your car needs and made sure your car is fit for driving on the road. More

by mike3240
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Guzman
Mar 14, 2022 -

Ettleson Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 01, 2022

Never feel upscaled on repairs. Builds trust. Pete Engel and his team went the extra ten miles to solve my problem. Bill went out of his way to get me covered under the warrantee More

by MCA208
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Ettleson Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ettleson Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2022

Friendly people, accurate, very attentive to your problem, when your car is done, you are greeted with a smile and all I am left to say is Thank you ! More

by GPHESS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Ettleson Buick GMC and we hope to see you again.

February 27, 2022

Easy scheduling, convenient drop off, friendly service staff, plus my car was fixed and returned as promised. More

by Chris from Clarendon Hills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Ettleson Buick GMC and we hope to see you again.

February 26, 2022

During my last service appointment I was not treated well. But the car service needs were done. More

by VEGA-J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roady
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, Karen Lucas, Michael Stefaniuk
Mar 01, 2022 -

Ettleson Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 26, 2022

I like the professionalism and consideration. The work quality, attention all does in a timely fashion. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Ettleson Buick GMC and we hope to see you again.

February 26, 2022

Very pleased with service. Did not have to wait more than an hour for an oil change. Waiting room was comfortable and had a few extras...coffee and muffins. I am definitely com More

by DORHAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Ettleson Buick GMC and we hope to see you again.

February 26, 2022

Terrible service. 3 hr wait for oil change and tire service. Only 2 people in waiting area Arrived at 8a. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Klupshas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Ettleson Buick GMC responded

I am very sorry you had a negative experience at our dealership. If you have any other concerns please give Pete Engel a call at 708-215-2350. Thank you!

February 25, 2022

Great service, great associates. They take their time to go over any car issues or questions. I only wish that more dealers were like them More

by DANNY_DJORDJEVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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