Ettleson Buick GMC - Service Center

Very Professional I Didn’t wait to long and the service guy Brian was very professional. Cool guy. I would recommend it to anyone who has a GMC I Didn’t wait to long and the service guy Brian was very professional. Cool guy. I would recommend it to anyone who has a GMC More

Great Service Always top notch service done in a timely fashion. Would recommend them to anyone. Also love the free car wash after the work is completed. Always top notch service done in a timely fashion. Would recommend them to anyone. Also love the free car wash after the work is completed. More

Great customer service There is a comfortable waiting room with complimentary coffee and rolls. The only downside is that the TY sound is on which is disturbing if you want There is a comfortable waiting room with complimentary coffee and rolls. The only downside is that the TY sound is on which is disturbing if you want read. More

Too slow and expensive Took an hour and a half for an oil change, even though I had an appointment, almost $60 for an oil change is way too much Took an hour and a half for an oil change, even though I had an appointment, almost $60 for an oil change is way too much More

Energy light wwas on My car didn’t start they was on time to pick up and the services man call and told me what was wrong and gave me the price to fix and told me what tim My car didn’t start they was on time to pick up and the services man call and told me what was wrong and gave me the price to fix and told me what time it will be done Thank You More

Another long visit at Gmx The last time I went to the abc center to get a key made it took over an hour but after I approached the person handling my service he was very nice The last time I went to the abc center to get a key made it took over an hour but after I approached the person handling my service he was very nice a cut me a small deal. Last Saturday I had. 930 appt for an oil change. I pulles on the garage @ 933 delayed due to storm. AST in the waiting room and was called in by Brian, who was a very unfriendly but who am I to judge something could have happened. He told me 1.15 to get oil change and tire rotation which I found surprising but just went to waiting room. @ 11am I did not hear anything and went to ask Brian. I said I had been there for 1.5 and not happy. He promptly corrected and told me I arrived at 1140 and said he would check. It was the way he said it that upset me. He was one of the rudest person I ha e met in a customer service meeting. I told myself I would never come back and I will not. If I get another GMC I will have it serviced elsewhere. He really ruined my morning. I was not happy More

More than I expected. There was a sound coming from the front passenger tire and it’s frequency increased with the speed of the car. The front passenger tire was worn more There was a sound coming from the front passenger tire and it’s frequency increased with the speed of the car. The front passenger tire was worn more than any of the others, and the front driver’s side tire was worn more than the two back wheel tires. I put it all in the hands of the Service Rep., Rich Gibbons, and he said he would take care of it. As I waited and enjoyed the cold bottled water, Rich would come by and update me on progress. Rich said the mechanic said I needed an alignment and at least two new tires. He showed me the makes and prices, and at my request gave me a recommendation for the ones he has on his and his wife’s personal cars. Later Rich came by again and told me that the mechanic had determined the noise was because of a bad bearing and that it would be replaced. I was there a little longer than I had originally planned, but very happy and thankful that I would again have the confidence in the safety of my Santa Fe. I thanked Rich and his Manager for a job well done. More

Power Steering Failure I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the facto I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the factory bumper to bumper warranty, but I had purchased an extended warranty when I purchased my car. The warranty did not provide an up-to-date loaner as they usually do and they wanted to give me an aftermarket part, but my service writer fought with the warranty company and got the GM part and the Manager of the service department gave me a 2019 Buick encore as a loaner, instead of the 2015 Verano that had over 66,000 mile on the odometer. I was livid at first, but it all worked out in my favor and I only paid a $100 deductible. .i appreciate my service writer. He kept me informed every step of the way. More

Nice, welcoming, and quick Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the recall was expected to take two hours, they got it done and ready in 45 mins. Absolutely great and ideal. Would recommended to other people in a heartbeat. More

Tony told my car was ALL done Tony told me car was ALL done, come get it. Told him I needed it delivered, I have a courtesy plan. He said he'd make sure don called in 5 minutes. Tony told me car was ALL done, come get it. Told him I needed it delivered, I have a courtesy plan. He said he'd make sure don called in 5 minutes. Don didn't call. Now I have to put gas in the courtesy car twice since the exchange would be another day. Next day I get my car. ALL work was not completed. Called Tony.. . He said, guess you'll have to bring it back!!! Really. Also, my car was filthy. More