Ettleson Buick GMC - Service Center

Tire replacement after blowout Brought the car in > blowout - rep took me right in - saw that I had an oil change appointment next day - added it to the service. Appreciate that the Brought the car in > blowout - rep took me right in - saw that I had an oil change appointment next day - added it to the service. Appreciate that they took me right in and avoided having to come I Back next day More

First oil change of my new Enclave Very knowledgeable and professional sales and service. Bought my Enclave in November and I just had the oil changed. Karen, who scheduled the appointm Very knowledgeable and professional sales and service. Bought my Enclave in November and I just had the oil changed. Karen, who scheduled the appointment was also very friendly and helpful. More

Oil change No issues. Very smooth. Randy took care of me and got me out of dealer within a little over an hour. No upwelling. Handled very professionally. No issues. Very smooth. Randy took care of me and got me out of dealer within a little over an hour. No upwelling. Handled very professionally. More

Dissatisfied customer because I scheduled a tire rotation and oil change and a tire rotation was not complete it because they said, we cannot remove Lugnuts from your veh because I scheduled a tire rotation and oil change and a tire rotation was not complete it because they said, we cannot remove Lugnuts from your vehicle these are the original Lugnuts on the vehicle. So I don’t understand how this service couldn’t be completed. Also there was increase and pricing that I was not notified prior to me arriving to my appointment. More

Oil change/tire rotation Very appreciative of the Valvoline rebates. I had an oil change and tire rotation. My only issue was that the WiFi didn’t work in the Cadillac loung Very appreciative of the Valvoline rebates. I had an oil change and tire rotation. My only issue was that the WiFi didn’t work in the Cadillac lounge. More

Oil change Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian so unprofessional. More

Shoddy dealership This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-e This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-end car but what I found was an unfriendly service writer named Brian, and a surprise that I wasn’t on the loaner list meaning that when I made the appointment someone didn’t follow through and get me on that list. my visit was saved by the fleet manager whose name I believe was Don who quickly rustled up a car and got me on my way. When I checked out I was also surprised that the receptionist/cashier was also not friendly. I just found the whole experience at the dealership very mediocre. Two out of three people were not friendly and acted like I was a burden iand a bother In their day. Your location is convenient for me but I would think twice before returning. More

service greeted a smile, very friendly and courteous, explained what would be done .after he went over the details . offered a clean quiet area to wait .Offer greeted a smile, very friendly and courteous, explained what would be done .after he went over the details . offered a clean quiet area to wait .Offered refreshments . More

Great Group Of Guys !!!!!! This is a must say...I never leave a review for no one but I personally owe this to the three stooges... Outstanding service... Top Notch.... Quality This is a must say...I never leave a review for no one but I personally owe this to the three stooges... Outstanding service... Top Notch.... Quality service oil change and tires rotated... My family has been a customer since 1997. I was a kid in high school watching my dad ( GM Guy ) get his trucks service at this location for over 20 years.... Pete and Paul and the secret mechanic who roatated my tires without touching the dirt on my wheels ( LOL ).... I really wanna say thank you guys very much.... See you soon.... More

Wonderful Staff Courteous and responsive staff who understood my time constraints and were willing and able to flex schedules to accommodate me.My Service Advisor -An Courteous and responsive staff who understood my time constraints and were willing and able to flex schedules to accommodate me.My Service Advisor -Anthony- also took the time to review the findings of the multi point inspection and what to look for before my next service call. More