Ettleson Buick GMC - Service Center

Great service My overall experience was great. I was greeted by Randy C as soon as I pulled into service. He wrote my service order, got my truck in and serviced wi My overall experience was great. I was greeted by Randy C as soon as I pulled into service. He wrote my service order, got my truck in and serviced with no problems. My truck was returned clean and my seat and steering wheel WAS NOT MOVED. I felt my business was appreciated... Thank you Randy for the great experience.., More

Excellence Consistently the best service hands down. Brian Greene takes great care in his work. He is a professional and always gives me the choice when the best Consistently the best service hands down. Brian Greene takes great care in his work. He is a professional and always gives me the choice when the best time would be to pick up my car. More

Totally satisfied These guys make getting your car repaired painless. I also was able to take advantage of their tire price match guarantee with no problem. Thanks These guys make getting your car repaired painless. I also was able to take advantage of their tire price match guarantee with no problem. Thanks More

Very disappointed I brought my vehicle in on 2/11 for an oil change and to have a check engine indicator checked. I was told I could only get the my oil changed because I brought my vehicle in on 2/11 for an oil change and to have a check engine indicator checked. I was told I could only get the my oil changed because the computers were down so I needed to schedule a 2nd appointment to bring my vehicle back to have it looked at. I scheduled the follow up appt for 2/25. I waited a little over 2 hours while my vehicle was being serviced and was told the problem was repaired. I drove home and the moment I turned on my block the service engine indicator came back on. I drove back to the dealer after calling and being told that my service rep was on a call. Once I arrived I was told i needed to reschedule for another day or someone could drive me home because all the service engineers was now on lunch. Because I had to children to pick up from school I opted to reschedule thinking it would be the next morning since this issue had now gone on a while overlooked but was told nothing was available until 2/27. My vehicle was kept over night to correct the issue. When I was informed that my vehicle was ready for pickup I requested a car wash but was told the carwash frozen. Nothing was offered for the inconvenience of having to come back and forth for an issue that should've been taken care of on 2/11 then to be told my car couldn't be washed when the temperature was and had been normal was more of insult. More

Great customer service glad they did everything on the car free of charge due to warranty coverage and lease agreement, was a bit dissapointed the car was not washed when i glad they did everything on the car free of charge due to warranty coverage and lease agreement, was a bit dissapointed the car was not washed when i picked the vehicle up though More

Not Happy I've had a rattle in the left front of 15 XTS since middle of 2018. Just completed my 5th trip to ettelson and still rattling. They changed strut and I've had a rattle in the left front of 15 XTS since middle of 2018. Just completed my 5th trip to ettelson and still rattling. They changed strut and lubed steering components, still rattling. So I contacted cadillac customer service after the 3rd trip. They didn't provide much "service" and appeared annoyed during most conversations. I was told on 04MAR19 that ettelson recommends I take it to another cadillac dealer. They said the noise wasn't a big enough problem yet, but still couldn't say what was causing it. Apparently, I can solve the problem if I just keep my windows rolled up. So, I'm off on my 6th trip to another dealer. Customer service said, "You'd be surprised what a difference another service department could do" Last cadillac I had was 2002 Deville, nothing but problems, Lincolns since then, up until this car. Live and learn. More

Oil change The last Service manager was professional and friendly. But then , they all are - some better than others. Service done in a timely manner. Love t The last Service manager was professional and friendly. But then , they all are - some better than others. Service done in a timely manner. Love the car wash, but would appreciate a wipe down. More

Great Cadillac Service Always happy with the service I get here. Very professional and upfront, with clean facilities. They offer to drive me home, or provide a free rental Always happy with the service I get here. Very professional and upfront, with clean facilities. They offer to drive me home, or provide a free rental if needed. More

Timely The service was exceptional and completed quickly. Paul was very courteous & professional. I especially appreciated no upselling. I will not hesitate The service was exceptional and completed quickly. Paul was very courteous & professional. I especially appreciated no upselling. I will not hesitate to recommend the service to friends & family. More

Front Brakes Replacement I called and had an appt. For the next day. Was greeted professionally and promptly. Received a text when work was done. Very pleased with the price I called and had an appt. For the next day. Was greeted professionally and promptly. Received a text when work was done. Very pleased with the price of the work done. Also happy to have a free car wash! More