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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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March 14, 2019

Great service Quick and reliable. Highly recommend the location. They are always very friendly, and perform the work well: the loaner cars are always nice too... More

by CHRISTYFRISONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Mar 22, 2019 -

Ettleson Buick GMC responded

Thanks for the review! We're happy to hear you are satisfied with the level of service we provided. Have a nice day!

March 14, 2019

Service call Tried to use text function to make same day appt. Text was responded to quickly and was told someone would call me shortly. No one ever called me. So More

by Ccol123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob P, Brian Greene
Mar 22, 2019 -

Ettleson Buick GMC responded

Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.

March 14, 2019

ELR Maintenance Great customer service, nice demo vehicle. Gave me quick feedback on repair. Team is very knowledgeable about the product and willing to explain in de More

by Jeff ELR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Mar 22, 2019 -

Ettleson Buick GMC responded

Thanks so much for taking time to share the details of your experience with us! We're glad to know that our staff was able to impress you, and your positive review is much appreciated. We hope to see you again! Take care!

March 13, 2019

Great Service Randy Cronin had me in and out in less than 90 minutes. I appreciate the fact that Randy did not try to sell me services that I didn't need. That has More

by TONYGIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Mar 22, 2019 -

Ettleson Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 13, 2019

Poorly treated and forgotten in a few days, poor listening In 1 week after being diagnosed with a problem I was forgotten completely. When I came in for the work I was insulted, no one listened to what I ask More

by pbkrueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
Mar 29, 2019 -

Ettleson Buick GMC responded

We apologize that you left our dealership feeling any less than a valued customer. Customer satisfaction is very important to us. At your convenience, please contact our Service Manager, Peter Engel, at 708-579-5000 or at peterengel@ettleson.com and we will see what we can do for you. Thank you for your time.

Apr 01, 2019 -

Ettleson Buick GMC responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our Service Manager would really like to speak with you more regarding this matter. Please reach out to Peter Engel at (708) 579-5000 X:150 at your earliest convenience. We look forward to hearing from you.

March 13, 2019

Service great, cost excisive. Service was quick, able to complete job ahead of estimate. Cost to change 2 headlights ridiculous. Parts in range, labor out of sight but when have to More

by REG320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Mar 22, 2019 -

Ettleson Buick GMC responded

Thanks so much for taking time to share some of the details of your experience! We appreciate the positive review and look forward to seeing you again!

March 11, 2019

I trust Ettleson I go out of my way to use Ettlesons for my service needs. I always recommend them. I have tried other dealerships & had good reasons not to go back— More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remem names, sorry
Mar 15, 2019 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of more assistance in the future. Take care!

March 11, 2019

Ettleson Service I receive excellent customer service at Ettleson. Brian does a great job and I am pleased with Ettleson. I never have to wait long and the employees More

by stephanie.english
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Mar 15, 2019 -

Ettleson Buick GMC responded

We appreciate the positive feedback! Your satisfaction is important to us, so we want to sincerely thank you for choosing Ettleson Buick GMC and we hope to see you again soon!

March 11, 2019

1.5 hr became 3 for service Friendly service, but was told it would be 1.5 hr. I had to chase down a rep for an update. I left after 3 hr and still have to come back bc the part More

by BRADJHOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Greene
Mar 29, 2019 -

Ettleson Buick GMC responded

Thank you for reaching out about your recent service experience. We understand your time is valuable. We will learn from this experience and continue to improve for all of our valued clients. If you would like to discuss any concerns further, please don't hesitate to give us a call. Take care!

March 09, 2019

Great and dependable service Always a great experience from the service team. Randy and Pete go beyond in providing service of the highest and most professional manner. Defini More

by Mikey15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Ettleson Buick GMC responded

Hello, we're so glad that we were able to go above and beyond your expectations! It means so much to us to have earned your trust and loyalty in our business. We look forward to seeing you soon!

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