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587 Reviews of Ettleson Buick GMC - Service Center
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March 30, 2019
Customer focused Great job by your team. Customer focused staff took great care. I will return in the future. I came for an oil change and Mike was great to work w Great job by your team. Customer focused staff took great care. I will return in the future. I came for an oil change and Mike was great to work with. More
by PHILTRABARIS
Verified CustomerEmployees Worked With
Service assistant Mike , I forgot his last name
March 29, 2019
Slow Service On my only and past two visits it took several minutes for a garage attendant to meet me at my car when I pulled in -even though both times they were On my only and past two visits it took several minutes for a garage attendant to meet me at my car when I pulled in -even though both times they were not with customers. After they took my car, I was asked to wait, standing in the garage, for a service representative to take me into the office and collect my information. Again, there were service representatives present and visible at there desks and not with customers. Ultimately, I was greeted by a service attendant who walked quickly from the back and he quickly took my information for the visit. I was quoted 1.5 hours for an oil change and tire inspection. That's too long to begin with. It turns out I needed a new tire and it ended up taking 3 HOURS! They ran into some difficulty because my wheel locks were apparently stripped from when the car was at another dealer before Ettleson brought it over for me. That seems slow still and it took them long to update me on between. This dealership could benefit from a review on efficiency. More
by Jzapata
Employees Worked With
Brian Greene
March 29, 2019
Service visit Scheduled oil change for my vehicle which also included complete check of my car. I has had my vehicle washed upon completion of all work. Scheduled oil change for my vehicle which also included complete check of my car. I has had my vehicle washed upon completion of all work. More
by villa314
March 29, 2019
Fast service . Very helpful and informative. Not too bad on price. Originally went in to get a new key fob and programming but it ended up being more serious. They . Very helpful and informative. Not too bad on price. Originally went in to get a new key fob and programming but it ended up being more serious. They handled it promptly and now the vehicle turns right over and finally able to use all the features on remote with ease. Thank you guys More
by CadillacP86
Employees Worked With
Brian Greene
March 29, 2019
Great service Brought new car in for a we owe ticket Brian greeted me and made arrangements for a loaner. Work was completed on the same day. Car was spotless. A g Brought new car in for a we owe ticket Brian greeted me and made arrangements for a loaner. Work was completed on the same day. Car was spotless. A great service experience More
by RMIKA0
March 29, 2019
Courteous and efficient. Purchased the VS 2000 treatment for the exterior and interior surfaces. Service dept was very helpful and efficient during the vehicle drop off and p Purchased the VS 2000 treatment for the exterior and interior surfaces. Service dept was very helpful and efficient during the vehicle drop off and providing a loaner car. The car was ready at the time it was promised. Anthony from service sent a text to let us know when the car was ready for pick up. More
by XT5 lady
March 28, 2019
Brian and Don were great! Brought our vehicle in for routine maintenance and Brian texted me shortly thereafter to inform me that a power steering fluid leak was discovered. Do Brought our vehicle in for routine maintenance and Brian texted me shortly thereafter to inform me that a power steering fluid leak was discovered. Don had reserved a loaner for.ne so we were not without transportation during the repair. The leak was repaired and I had our vehicle back within just a few hours. Thank you Brian and Don! More
by MARK1623
Employees Worked With
Don Calarco, Brian Greene
March 26, 2019
Recall I needed to get my car fixed due to a recall. It was handled immediately by Anthony and was back in my car in a relatively short time. Everything was I needed to get my car fixed due to a recall. It was handled immediately by Anthony and was back in my car in a relatively short time. Everything was handled in a very professional manner. I was impressed. Thank you. More
by geowinkler
Employees Worked With
Anthony (don't have last name)
March 24, 2019
Excellent If completion wasn’t delayed by late part delivery, it would be PERFECT! I’ve bought 5 vehicles from Joe Kendall and always bring my cars to ETTLESON If completion wasn’t delayed by late part delivery, it would be PERFECT! I’ve bought 5 vehicles from Joe Kendall and always bring my cars to ETTLESON for service, does that signify how I feel and if I would suggest friends to come the ETTLESON? More
by Metracop
Employees Worked With
Tony
March 24, 2019
professional, fast, went over all the car check list. car wash 5 star hand dried the car. awesome! professional, will keep coming back for service and new cars as past 6 years. thank you car wash 5 star hand dried the car. awesome! professional, will keep coming back for service and new cars as past 6 years. thank you More
by kelli
