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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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May 03, 2019

8:15 appointment LOVE the service department, if it weren’t for Randi and Pete, I wouldn’t be there . They make Ettelson what it is. Will only recommend Ettelson if More

by LILYIS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randi Crown and Pete Engle
May 07, 2019 -

Ettleson Buick GMC responded

Hi, we're happy you found our team to be so supportive during your experience here. We are always willing to go the extra-mile! If you're ever in need of more help, please let us know!

May 03, 2019

New tires, fix shaking issue Issue was fixed. Very satisfied with work. The car rides much better than it had in a long time. Brian was great to work with. More

by THOMASBIWAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 07, 2019 -

Ettleson Buick GMC responded

Thank you for taking the time to let us know about your experience! We are happy that we could get that issue resolved and get you back on the road. Our team is always willing to help out, so feel free to reach out anytime!

May 03, 2019

Wonderful service. I recommend Ettleson to everyone who will listen! I have purchased or leased my last 5 cars from Ettleson. I have had great service every time.. More

by BETUHOWL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
May 07, 2019 -

Ettleson Buick GMC responded

Thank you for the kind words! We are happy that our team could provide top notch quality service to you! We sincerely value your business and look forward to your next visit!

May 02, 2019

Good service and very timely Good people at dealership that take care of customer issues in a courteous and professional manner Very friendly staff who know their jobs and how t More

by EMF6956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 03, 2019 -

Ettleson Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! We appreciate your feedback regarding your service experience and hope to see you again soon!

May 02, 2019

Services at Ettleson in Hodgkins My service experience and visits at Ettleson have been very good so far. Mr. Brian Greene has been very helpful, and the willingness to work with you More

by Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 03, 2019 -

Ettleson Buick GMC responded

Hi there, we are very happy to have provided you with such a positive service experience! We appreciate hearing Brian was able to make your experience a positive one! We appreciate your feedback and hope to see you again soon!

April 28, 2019

Service writer was pleasant and knowledgeable Service writer was pleasant and knowledgeable. Arrived on time for my appointment and my vehicle was serviced in quick and timely fashion. I will reco More

by MARK.TARRA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Apr 30, 2019 -

Ettleson Buick GMC responded

Hello, we are happy to hear that everything was completed quickly and to your satisfaction. We sincerely appreciate your recommendation as well. Have a wonderful day!

April 28, 2019

Excellent work Great service, my Escalade has 113,000 miles and needed front strut and additional work. Paul and his team were honest and extremely helpful with my More

by Cooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul/Service
Apr 30, 2019 -

Ettleson Buick GMC responded

Hello, we're glad to hear you received great service from our team! We look forward to servicing your Escalade again in the future. Take care!

April 27, 2019

I have brought my car there three times for the same thing i I have brought my car there three times for the same thing it Is leaking water in my car I am so unhappy I pick my car up yesterday which was Friday More

by 1kendrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
May 03, 2019 -

Ettleson Buick GMC responded

We apologize for the inconvenience that you've experienced and hope that you will take the time to reach out to our General Manager, Frank Amadeo, at 708-579-5000 x123. He'd like to speak to you regarding your recent experience at your convenience. Thank you.

April 26, 2019

Error made right They didn’t find the reason for the error message when I originally brought it in for service. Needless to say I wasn’t too happy. I made an appointme More

by ROMELIMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Apr 30, 2019 -

Ettleson Buick GMC responded

Hello, thank you for taking the time to let us know how we did during your service visit. We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2019

Service department Randy in the service department made sure that the problem I was having with the 2018 GMC Terrain wasVery thorough check out and working properly. More

by BBDTRK1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy In the service department
Apr 30, 2019 -

Ettleson Buick GMC responded

Hi, we're pleased to hear that Randy was able to help you out with your 2018 GMC Terrain. If you're ever in need of more help, please let us know! Have a wonderful day.

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