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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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May 17, 2019

Service Brought my Terrain in for service and was very happy with the speed and quality of the work. I was even able to use my Gm rewards points for part of More

by PGNBEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 21, 2019 -

Ettleson Buick GMC responded

Hello, thanks for your positive review! It is great to hear everything was done quickly and to your satisfaction. We look forward to your next visit! Take care!

May 16, 2019

Oil change Came in for oil change at 10:00am service was done before 11:00 good service would recommend. 5 star rate car was washed perfectly More

by sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 17, 2019 -

Ettleson Buick GMC responded

Hello, we're glad we could assist with your oil change! We're always happy to be of service to you if anything else comes up. Thank you, and have a great day!

May 15, 2019

Poor communication Lack of call backs from your service department. Very poor communication. There is no reason I have to call to find out the status of my car repair. More

by TC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
May 17, 2019 -

Ettleson Buick GMC responded

I apologize that the communication from our Service Department was less than excellent. We want to make your Service visit as smooth and convenient as possible. We apologize for any inconvenience and appreciate your taking the time to provide feedback. If there is anything further you'd like to discuss, please contact our Service Manager, Pete Engel at 708-579-5000 x 150 or at peterengel@ettleson.com. Thank you for your time and consideration.

May 12, 2019

Great experience My oil change was done quick very happy with the service.the dealership looked clean and everyone was very helpful.very happy with their service depar More

by DCOLLAR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 14, 2019 -

Ettleson Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2019

great service! As always great customer service and service on my Escalade the recall was fixed the first time and in a timely manner. Made a appointment plus loaner More

by Octavio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DON, Brian Greene
May 13, 2019 -

Ettleson Buick GMC responded

We pride ourselves in offering quality service in a timely manner. We appreciate your feedback and look forward to servicing you in the future.

May 09, 2019

Service visit Great job as always guys..I will always come here for service. Last 6 years. Friendly, knowledgeable staff. I constantly recommend this dealer and ser More

by REVIS.JARVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul. Service writer
May 10, 2019 -

Ettleson Buick GMC responded

Hello, we're happy to hear that our service department always provides you with a great experience. We look forward to your next visit. Take care!

May 09, 2019

Service Great service as always. It was a good experience and as usual the hospitality and staff were as good as I’ve experienced anywhere else. More

by JHAAKER1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
May 10, 2019 -

Ettleson Buick GMC responded

Hello, it’s great to hear that we are always able to provide you with great service. We sincerely value your business and look forward to your next visit!

May 04, 2019

Air conditioner works! Glad Randy found the O ring problem. Hopefully when I bring the car back for the black light test it will prove job well done. More

by CCoil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
May 07, 2019 -

Ettleson Buick GMC responded

Thank you! We are happy to hear that you had such a positive experience with Randy. We look forward to your next visit! Take care!

May 03, 2019

Horrible I took the car in because I had something in my tire. I needed a new tire. They took a hunk out of the new tire and destroyed my tire rims. More

by NEWHORIZONS002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Greene
May 03, 2019 -

Ettleson Buick GMC responded

We strive to provide great service to our customers' vehicles. We appreciate your feedback and hope that you will take the time to reach out to our Service Manager, Peter Engel, at 708-579-5000 x150. He'd like to speak to you regarding your dissatisfaction with your service visit. Thank you for your time and consideration.

May 03, 2019

Excellent knowledgeable service Randy Cronin my service advisor has always been courteous, helpful and knowledgeable regarding my vehicle. Oil change and inspection were performed i More

by CORRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
May 03, 2019 -

Ettleson Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We're glad everything was completed quickly and to your satisfaction! Your feedback is appreciated! Please come see us for any future needs.

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