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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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June 13, 2019

It was very smooth and they did what they said they would. They made it very easy for me. Brian Greene was great basically told me what was going on every step of the way. And Don Calarco was great as well, it More

by TSPAC527!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Lucas, Brian Greene
Jun 15, 2019 -

Ettleson Buick GMC responded

Hi, thank you for your positive review about Brian and Don! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 13, 2019

Nothing was done to my satisfaction Took 9 days to replace a strip around my sunroof and find a leak. Parts were left on my front seat I had to ask where the belong and then wait again f More

by KATHYF007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know.
Jun 29, 2019 -

Ettleson Buick GMC responded

Hi Kathy, We apologize for the issues that made your service visit unacceptable. I know that your Service Manager reached out to you to see if there was something we could do to turn this around. Our Service Manager, Peter Engel, and our BDC Manager, Karen Lucas, are available at 708-215-7315,if you'd like to discuss this matter further. We strive for complete customer satisfaction and it's disappointing to hear that we didn't meet this for you. Thank you for your feedback.

June 13, 2019

I never doubt that the work will be done well. I have been dealing with Randy Cronin for 19 years. Always satisfied. Very Professional and knowledgeable. I would have no problem referring Ettleso More

by SSOLEGNA
Recommend Dealer
Yes
Employees Worked With
Randy Cronin and Andy the driver
Jun 15, 2019 -

Ettleson Buick GMC responded

Hi there, we appreciate your positive comments about Randy at Ettleson Buick GMC! Thanks again for the recommendation, and have an amazing day!

June 12, 2019

Car was towed in on Friday, Fixed on Monday, picked up on Tu The rating was due to the prompt service and diagnosis of what had to be done. All service was completed in a good length of time. So far satisfied. More

by JARWIL56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 15, 2019 -

Ettleson Buick GMC responded

We appreciate your positive review about your recent service experience with us! Thank you again for choosing Ettleson Buick GMC and we hope to see you again.

June 12, 2019

Exceptional service As always service is top notch, fast, and efficient. Car was serviced in a timely manner. And the staff is very knowledgeable and always friendly a More

by PETE.BOVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis , Brian Greene
Jun 15, 2019 -

Ettleson Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Take care!

June 12, 2019

Brakes Took car in for brake inspection because I suspected potential problems. Needed pads and rotors. Brian thoroughly explain issues, and we discussed sol More

by KG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jun 15, 2019 -

Ettleson Buick GMC responded

Hi there, thank you so much for your positive comments about Brian at Ettleson Buick GMC! We sincerely value your business and look forward to your next visit!

June 12, 2019

Quick, easy, professional I just bought a CT6. Great Car!. Great Service! Service area is clean, neat and orderly. Great job on the CT6. Looking forward to a long relations More

by KEVINR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Jun 15, 2019 -

Ettleson Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!

June 11, 2019

Amazing customer service Brian Greene did a awesome job. He was friendly and was quick and accommodating in helping me to get a loaner car while my car was being fixed. I high More

by CONNORCROUSE007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jun 14, 2019 -

Ettleson Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction by Brian! If you ever need anything else from us, please feel free to give us a call or stop by. Take care!

June 11, 2019

It was good. But, when I left I noticed my radio didn't work If the service manager could have told me what button to push. I would have been 100% happy. I called there twice. He said a delivery specialist had t More

by Toni123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Jun 14, 2019 -

Ettleson Buick GMC responded

Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we want to sincerely thank you for the feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Take care!

June 10, 2019

Good customer service Knowledgeable, friendly and great place to visit. Had been going before and want to keep coming back. Easy location to get to and workable hours. More

by KKD4533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Ettleson Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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