Ettleson Buick GMC - Service Center

Service oil change My oil Chang turned into a repair. The repair was explained to me with all of the costs. I was offered a ride home, which I accepted and the driver An My oil Chang turned into a repair. The repair was explained to me with all of the costs. I was offered a ride home, which I accepted and the driver Andy was very pleasant. My car was completed the same day and under the quoted price. I am very satisfied with my service provider and the service my car received. I will go back for future oil changes. Thanks, jenny More

Anthony there at Ettleson He did some digging until he came up with a solution to my problem he checked GM and ETTLESON CONCERNING THE PART AND GOT ME A DEAL. And washed my car He did some digging until he came up with a solution to my problem he checked GM and ETTLESON CONCERNING THE PART AND GOT ME A DEAL. And washed my car afterwards. I live IN THE CITY so I pass Cadillac dealerships to get there so the service there is worth my drive. THANKS More

Completely satisfied with work done. After having my vehicle looked at by multiple dealers the noises kept happening. The technicians here found the problem and solved it. Highly recommen After having my vehicle looked at by multiple dealers the noises kept happening. The technicians here found the problem and solved it. Highly recommend this place. More

Recalls and oil change This visit was initiated by a call I received regarding two recalls for my 2019 Enclave. I have had nothing but positive experiences at this dealersh This visit was initiated by a call I received regarding two recalls for my 2019 Enclave. I have had nothing but positive experiences at this dealership in both service and sales. But this visit was a first for me here...poor communication regarding what time of day I needed to arrive to get a loaner car. Thankfully it was taken care of, but I felt bad and there appeared to be some personnel issues amongst the service advisors as well. You could tell they were not happy, but that should never be seen by a customer. My advisor (Brian) was busy with me when another advisor, Tony, told him to take a call. Brian stated (in a not so professional way) to take a message since he was busy with me. Tony, as far as I could tell, did not help the caller on hold. A porter was paged to get my loaner, but never showed up so Brian took initiative to get the car himself. While Brian was gone, Tony told another service personnel (who I believe was a supervisor), that Brian was not answering a call. Basically ratting him out rather than taking initiative to help instead. Pretty poor display of helpfulness by Tony. I proceeded to advise Brian that he was paged and there was an irate customer on the phone waiting for him since there was no way he could have heard the intercom page while driving inside my loaner car. I offered to wait so he could take the call out of courtesy. Car was supposed to be ready the next day and I hadn't heard anything by 4:30. I texted the advisor at the number he provided me and he proceeding to tell me he "thinks" it is done but he had left work for the day and wasn't sure. Not wanting to waste time driving all the way there in rush hour traffic only to find out ot was not ready, I then called the service department and they initially couldn't find any paperwork for me, but again said it "should" be done. Fortunately, when I arrived at the dealer my car was ready. Like I said, I have always had great experiences with the same service advisor and service dept in general. Something on this last trip was certainly off. I hope my future visits go more smoothly. More

Professional car care Paul listened to my concerns and provided me with options. The repairs were completed and my car was ready for pickup when he said it was. Paul listened to my concerns and provided me with options. The repairs were completed and my car was ready for pickup when he said it was. More

Great friendly service Always have gone here for service ever since I bought my car there! Great friendly service would recommend to anyone always will go here for service! Always have gone here for service ever since I bought my car there! Great friendly service would recommend to anyone always will go here for service! More

Quick and thorough. Randy our service representative was outstanding. I met with Randy before my wife dropped off our vehicle . To give him an idea of what the issues w Randy our service representative was outstanding. I met with Randy before my wife dropped off our vehicle . To give him an idea of what the issues were . The next morning my wife drop the vehicle off. The problem was identified right away. Very happy with the entire experience. Will always recommend ettleson service Department. More

Mediocre There was little to no communication. My check all wheel drive system light is still on so the reason my car went in for service wasn't fixed. I als There was little to no communication. My check all wheel drive system light is still on so the reason my car went in for service wasn't fixed. I also have no info on why it wasn't. Had my car for 2 days and i had to call 4 times get transferred 3 times each call only for the person to say the car isn't ready yet with no other status update. Still waiting to hear back on why my car was returned without being fixed. More

Routine Service From beginning to end, my experience was positive and actually enjoyable. I was greeted with respect and friendliness and the service to my car was co From beginning to end, my experience was positive and actually enjoyable. I was greeted with respect and friendliness and the service to my car was conducted quickly. The accommodations in the waiting room were pleasant and I was provided the ability to contact the service rep when needed. Anthony was personable and explained the service as well as the diagnostics thoroughly and understandably. I truly appreciate the absence of “pushiness” that typically comes from having service done at a dealership service department. I experienced this at Naperville Cadillac, which was a big “turn off” The treatment and the service I receive at Ettleson encourages me to return for service and yo recommend this facility to others. It is a pleasure doing business with this organization! More