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Ettleson Buick GMC - Service Center

Hodgkins, IL

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587 Reviews

587 Reviews of Ettleson Buick GMC - Service Center

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November 12, 2024

Always a pleasant experience with the Service Department, Kevin is on top of his game!! Great customer service More

by Cynthia Robbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin is service
Nov 14, 2024 -

Ettleson Buick GMC responded

Thank you, Cynthia! I greatly appreciate your kind words about your experience at Ettleson Buick GMC. It’s fantastic to hear that Kevin provided you with excellent customer service. I strive to make each visit pleasant, and I look forward to welcoming you back next time! Sincerely, Frank Amadeo, General Manager

May 13, 2024

This dealership is very very accommodating to its customers and plus they do an excellent job from the time you arrive till the time your car is complete More

by maanifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ettleson Buick GMC responded

Thank you for sharing your positive experience with Ettleson Buick GMC! I am thrilled to hear that you found our dealership accommodating and that we were able to provide excellent service from start to finish. I appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Ettleson Buick GMC! Sincerely, Frank Amadeo, General Manager

May 09, 2023

Kyle Roady, my service consultant cared about my experience and satisfaction. He extended himself beyond what he was obligated to do to make sure that my issue was resolved. More

by tremainleggans@gmail.com
Recommend Dealer
Yes
Employees Worked With
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Roady
May 11, 2023 -

Ettleson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Frank Amadeo, General Manager

April 22, 2023

We have been waiting 4 months for a part to fix our broken rear door latch on our XT6 Cadillac. The door will not open at all. Because of a part issue by GM, it could be many more months before the par More

by VEA1513@COMCAST.NET
Recommend Dealer
No
Employees Worked With
Kyle- he was very good
Apr 24, 2023 -

Ettleson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Frank Amadeo, General Manager (708) 215-2350

June 07, 2022

I have been very satisfied with the service. Mr Bill Sharky has been very kind and helpful in all areas. More

by singhugisela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2022

Personnel were very professional and polite. Service was done very quickly and my car was washed. More

by DEEJW11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

Friendly service reps/the wait was an hour/ oil change and tire rotation was good More

by davejones200616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

They estimated 2 1/2 hours to fix recall and finished in time very satisfied More

by JG3426551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2022

Service dept leaves a lot to be desired. Have problem with 8 sod trans shifting write up guy said tech couldn’t find problem. This doesn’t surprise me had vehicle in for another problem 4 ti More

by lambert150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2022

Great customer service! Service manager Peter goes above and beyond! Would definitely recommend this service department. More

by cheli97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Service manager
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