Ettleson Buick GMC

Oil change Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian Came in a few wks ago, oil change. Been smelling oil ever since. Spent $350 on repairs. Still not correct. Customer service and demeanor with Brian so unprofessional. More

Shoddy dealership This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-e This was my first visit to have my first oil change in a newly purchased Cadillac. I expected first-rate service having purchased an expensive high-end car but what I found was an unfriendly service writer named Brian, and a surprise that I wasn’t on the loaner list meaning that when I made the appointment someone didn’t follow through and get me on that list. my visit was saved by the fleet manager whose name I believe was Don who quickly rustled up a car and got me on my way. When I checked out I was also surprised that the receptionist/cashier was also not friendly. I just found the whole experience at the dealership very mediocre. Two out of three people were not friendly and acted like I was a burden iand a bother In their day. Your location is convenient for me but I would think twice before returning. More

service greeted a smile, very friendly and courteous, explained what would be done .after he went over the details . offered a clean quiet area to wait .Offer greeted a smile, very friendly and courteous, explained what would be done .after he went over the details . offered a clean quiet area to wait .Offered refreshments . More

Great Group Of Guys !!!!!! This is a must say...I never leave a review for no one but I personally owe this to the three stooges... Outstanding service... Top Notch.... Quality This is a must say...I never leave a review for no one but I personally owe this to the three stooges... Outstanding service... Top Notch.... Quality service oil change and tires rotated... My family has been a customer since 1997. I was a kid in high school watching my dad ( GM Guy ) get his trucks service at this location for over 20 years.... Pete and Paul and the secret mechanic who roatated my tires without touching the dirt on my wheels ( LOL ).... I really wanna say thank you guys very much.... See you soon.... More

Wonderful Staff Courteous and responsive staff who understood my time constraints and were willing and able to flex schedules to accommodate me.My Service Advisor -An Courteous and responsive staff who understood my time constraints and were willing and able to flex schedules to accommodate me.My Service Advisor -Anthony- also took the time to review the findings of the multi point inspection and what to look for before my next service call. More

My experience was effortless. Everyone was extremely helpful and knowledgeable about the Cadillac brand. I left Ettleson as an owner of a 2019 XT 4 and very satisfied with my car b Everyone was extremely helpful and knowledgeable about the Cadillac brand. I left Ettleson as an owner of a 2019 XT 4 and very satisfied with my car buying experience. More

Review for oil change It took longer than it normally does. And I was disappointed my car wasn’t washed. They always wash it. Other than that all ok It took longer than it normally does. And I was disappointed my car wasn’t washed. They always wash it. Other than that all ok More

Repair to side view mirror. As usual everything went well and the work was done right. I always am satisfied with your service. I know my repairs will always be 100%. As usual everything went well and the work was done right. I always am satisfied with your service. I know my repairs will always be 100%. More

Very helpful and polite. Very friendly staff. They offer refreshments which is very thoughtful while you are waiting for your vehicle. The restrooms and seating area was very Very friendly staff. They offer refreshments which is very thoughtful while you are waiting for your vehicle. The restrooms and seating area was very clean. More

Pretty decent Brian was excellent,he helped me with everything I needed. I really wish that the guys who actually worked on the car paid a bit more attention to the Brian was excellent,he helped me with everything I needed. I really wish that the guys who actually worked on the car paid a bit more attention to the things that needed to be addressed. More