Ettleson Buick GMC

professionalism The vehicle was delivered promptly and in great condition. Familiarization was excellent.i have no complaints about xcept I blew a tire on a pothole a The vehicle was delivered promptly and in great condition. Familiarization was excellent.i have no complaints about xcept I blew a tire on a pothole at 67 miles 😂 More

Front Brakes Replacement I called and had an appt. For the next day. Was greeted professionally and promptly. Received a text when work was done. Very pleased with the price I called and had an appt. For the next day. Was greeted professionally and promptly. Received a text when work was done. Very pleased with the price of the work done. Also happy to have a free car wash! More

Service Extremely helpful and knowledgeable about what needed to be done for vehicle. A very courteous and customer friendly young man. It was a pleasure work Extremely helpful and knowledgeable about what needed to be done for vehicle. A very courteous and customer friendly young man. It was a pleasure working with him. More

Service second to none Great service...Peter heads a a great group of technicians. They were able to address all my concerns. Can’t say enough great things about this group Great service...Peter heads a a great group of technicians. They were able to address all my concerns. Can’t say enough great things about this group. More

Timely service Services were provided within the price and timeframe quoted. Very satisfied and Errors in is the only place that I will bring my car to. Services were provided within the price and timeframe quoted. Very satisfied and Errors in is the only place that I will bring my car to. More

HORRIBLE SERVICE EXPERIENCE. By far the worst experience I've ever had. Went in for an oil change and my vehicle was damaged in the process. I was told it would be fixed and it wo By far the worst experience I've ever had. Went in for an oil change and my vehicle was damaged in the process. I was told it would be fixed and it would take four days. I did not receive any calls with a follow up. I finally called and asked for a manager because I was tired of playing phone tag and getting any answers on the status of my vehicle. Finally on day eight I got a call that my vehicle was ready, to add insult to injury on my way home I realized that a bottle of cologne I had in my arm compartment was missing. If it would be possible to leave zero stars I would. Had I known this was the kind of service this establishment was offering I might have reconsidered purchasing a vehicle at this location. More

Excellent The guys was very helpful, and Think they gave their best too get me into a new car/suv I will give others their information too contact. The guys was very helpful, and Think they gave their best too get me into a new car/suv I will give others their information too contact. More

Oil change and tire rotation. Took car in for oil change. Tire rotation is included in price of service. I had a slow leak in the front right tire and asked that it be checked out Took car in for oil change. Tire rotation is included in price of service. I had a slow leak in the front right tire and asked that it be checked out. Was told a new tire was needed. I did not want to purchase a new tire at that time. Car was returned to us. I asked about the tire rotation, and was told it was done. I was told the leaking tire was now on the right rear of the car. Tires were aired to 34 and 35 psi. After driving a bit, the right front tire pressure dropped from 35 to 30 psi. I checked the tire pressure in the AM, and right front tire pressure was 22 psi. I called the service department, and Paul stated rotation was done. I asked if he was certain of this, and he insisted rotation was done. I asked why pressure showed at 22 psi, and he told me the pressure sensors were not properly reset, and needed to re learn their position on the car. I explained that I manually checked the tire pressure with a handheld device, and front right tire was low. He wanted me to bring the car back. Husband did not want to make a second trip. It is bad enough that rotation does not seem to have been done, but i was also given a line of baloney about the sensors malfunctioning. Paying a high price for the oil change would have been okay if tires were rotated, but frankly, I do not believe that happened. Very poor service! More

Same day appointment and service Service Dept. gave me peace of mind on Saturday, 2/23/19 when I was provided with an appointment time for an unexpected maintenance (oil change) servi Service Dept. gave me peace of mind on Saturday, 2/23/19 when I was provided with an appointment time for an unexpected maintenance (oil change) service needed for my ‘99 Alero. Thank You!! I am so appreciative of the courteous customer minded service each time I have my car serviced at Ettleson. More

I really didn’t feel as if Brian wanted to be of service. One of the four tires I recently purchased at Ettleson got a flat so I came back so I could take advantage of the tire warranty. Brian told me there One of the four tires I recently purchased at Ettleson got a flat so I came back so I could take advantage of the tire warranty. Brian told me there was no warranty. I ended up calling Michelin myself and the rep needed information from the Dealer so I could get the replacement tire at 55% discount. Brian either didn’t know the information nor was eager to find out. With the help of the other service guys, everything eventually worked out. When I returned to get my car the Oil Change indicator said 100% but Brian failed to tell me that I still had only 30% oil and that the indicator had been reset. More