Ettleson Buick GMC

Very disappointed I brought my vehicle in on 2/11 for an oil change and to have a check engine indicator checked. I was told I could only get the my oil changed because I brought my vehicle in on 2/11 for an oil change and to have a check engine indicator checked. I was told I could only get the my oil changed because the computers were down so I needed to schedule a 2nd appointment to bring my vehicle back to have it looked at. I scheduled the follow up appt for 2/25. I waited a little over 2 hours while my vehicle was being serviced and was told the problem was repaired. I drove home and the moment I turned on my block the service engine indicator came back on. I drove back to the dealer after calling and being told that my service rep was on a call. Once I arrived I was told i needed to reschedule for another day or someone could drive me home because all the service engineers was now on lunch. Because I had to children to pick up from school I opted to reschedule thinking it would be the next morning since this issue had now gone on a while overlooked but was told nothing was available until 2/27. My vehicle was kept over night to correct the issue. When I was informed that my vehicle was ready for pickup I requested a car wash but was told the carwash frozen. Nothing was offered for the inconvenience of having to come back and forth for an issue that should've been taken care of on 2/11 then to be told my car couldn't be washed when the temperature was and had been normal was more of insult. More

Great customer service glad they did everything on the car free of charge due to warranty coverage and lease agreement, was a bit dissapointed the car was not washed when i glad they did everything on the car free of charge due to warranty coverage and lease agreement, was a bit dissapointed the car was not washed when i picked the vehicle up though More

Not Happy I've had a rattle in the left front of 15 XTS since middle of 2018. Just completed my 5th trip to ettelson and still rattling. They changed strut and I've had a rattle in the left front of 15 XTS since middle of 2018. Just completed my 5th trip to ettelson and still rattling. They changed strut and lubed steering components, still rattling. So I contacted cadillac customer service after the 3rd trip. They didn't provide much "service" and appeared annoyed during most conversations. I was told on 04MAR19 that ettelson recommends I take it to another cadillac dealer. They said the noise wasn't a big enough problem yet, but still couldn't say what was causing it. Apparently, I can solve the problem if I just keep my windows rolled up. So, I'm off on my 6th trip to another dealer. Customer service said, "You'd be surprised what a difference another service department could do" Last cadillac I had was 2002 Deville, nothing but problems, Lincolns since then, up until this car. Live and learn. More

Oil change The last Service manager was professional and friendly. But then , they all are - some better than others. Service done in a timely manner. Love t The last Service manager was professional and friendly. But then , they all are - some better than others. Service done in a timely manner. Love the car wash, but would appreciate a wipe down. More

Great Cadillac Service Always happy with the service I get here. Very professional and upfront, with clean facilities. They offer to drive me home, or provide a free rental Always happy with the service I get here. Very professional and upfront, with clean facilities. They offer to drive me home, or provide a free rental if needed. More

Best car buying experience! Bought my first car at Ettleson, which can be very daunting. Luckily I worked with the dream team: Tony Nomellini the used car manager, Mike Calmeyn t Bought my first car at Ettleson, which can be very daunting. Luckily I worked with the dream team: Tony Nomellini the used car manager, Mike Calmeyn the sales specialist, Maris the product specialist, and Al Cieniuch the finance wizard. All worked with care, diligence, and efficiency to find the perfect car for me, but more importantly made sure I was happy with the purchase. Thank you Ettleson Team for making the memory of my first car purchase one with pure happiness and joy. More

Timely The service was exceptional and completed quickly. Paul was very courteous & professional. I especially appreciated no upselling. I will not hesitate The service was exceptional and completed quickly. Paul was very courteous & professional. I especially appreciated no upselling. I will not hesitate to recommend the service to friends & family. More

I got mine. You get yours Physicians have bed side manner that comfort and assures their patients. Sales people at Ettleson’ provided the equivalent during the buying process. Physicians have bed side manner that comfort and assures their patients. Sales people at Ettleson’ provided the equivalent during the buying process. Got a buy More

My first caddie The sales staff very professional I knew their way around what models they had available and the tech-support name Louis who is very knowledgeable an The sales staff very professional I knew their way around what models they had available and the tech-support name Louis who is very knowledgeable and help my wife and I set profiles in settings on the car which we’ve never experienced in our last vehicle More

Excellent customer service We came to this dealer based on past experienced buying a used car. This time it was a new car and we were very pleased with the outcome. Mike was a g We came to this dealer based on past experienced buying a used car. This time it was a new car and we were very pleased with the outcome. Mike was a great representative of the dealership during the process. Their thorough explanation of the features in the vehicle couldn't have been better. More