Ettleson Buick GMC

I have had to visit this dealership several times, and no matter what I come for, service to my car or to purchase one, the service was exceptional. The wait is not long and they always go beyond my expecta matter what I come for, service to my car or to purchase one, the service was exceptional. The wait is not long and they always go beyond my expectations, Great Dealership. More

This was the best car buying experience I have ever had. I shopped on the internet first and sent emails to area dealers, primarily because I do not like the games that car salesman have played in my past e I shopped on the internet first and sent emails to area dealers, primarily because I do not like the games that car salesman have played in my past experiences, such as doing the hard sell, holding on to the keys of your trade in, etc. I started shopping for my Enclave at another dealer first, primarily because the owner was a friend's relative. I told them exactly where they needed to be with the price. They weren't able to do it, so I left. Two days later they called me back and said they could work things out. I went back, fell in love with a vehicle on their lot, and made my best offer. They said no, didn't even counter, and told me to have a great day. I felt pretty deflated at that point since I felt that since I was a referral from the owner, they would provide the best deal. I emailed a few other dealers in the area. Many dealers sent misleading quotes or sent no quote at all. Mike Foster from Ettleson sent me a detailed quote with all the fees and rebates clearly spelled out. He respected me from the start and assumed that I am an educated individual who has done my homework on the vehicle. He was very transparent, which was not the case with other dealers. On top of that, his quote beat all area dealers. I made an appointment to meet with Mike to get my trade-in appraised. He was exceptionally kind and funny. He listened to me and understood our families needs, both on vehicle specs and price point, and told us the best time to buy a car is when we are ready. It was a very low-pressure environment. He quickly got my trade-in appraised, gave me back my keys prior to us talking prices on the new car and trade-in value, and provided me with a written quote that was easy to follow. He offered me what I was hoping to get for my trade-in. And then he arranged for us to get the very car we fell in love with at the other dealer as a transfer to his dealership the next day. We got the car we wanted for cheaper than the other dealer and received more for our trade-in. So exceptionally easy! When purchasing the vehicle, the finance guy was funny, efficient, and knowledgeable. He did not pressure us into a number of additional add-ons. He explained the add-ons, told us the benefits of them, encouraged us to buy them, but once we expressed our lack of interest, he moved on. In the past, I felt bullied into buying things like extended warranties, rust-proofing, etc. It was painless. Finally we met with Ed, who demonstrated all the features of the new car and quickly got us on our way with feeling comfortable with all of the new unfamiliar features of the vehicle. Overall, this was a breeze. I will happily return to this dealer for any future car purchases and happily refer friends and family to these great people at Ettleson Buick. More

Randy, our service adviser, has provided us consistently excellent care for our vehicles since we first went to Ettleson for service in 2003. He is very knowledgable, professional, friendly and helpful, an excellent care for our vehicles since we first went to Ettleson for service in 2003. He is very knowledgable, professional, friendly and helpful, and has always stood 100% behind their tech's work. In fact, we regard the service department so highly that when we leased a new car last month, we chose a vehicle that Randy could service for us. When we got that new car, we worked with Ettleson as a sales dealership for the first time. Ruben was our sales guy, and he did an excellent job, helping find the best vehicle for our needs and getting us a terrific price. He was very professional and friendly, and the deal was straight forward and fair. We'll come back when we need another car. More