Ettleson Buick GMC

Service Appointment not honored Scheduled an appointment for Tuesday, November 22, 2016 at 6:00pm. I have the confirmation email that my appointment was set. Went there and was tur Scheduled an appointment for Tuesday, November 22, 2016 at 6:00pm. I have the confirmation email that my appointment was set. Went there and was turned away because the appointment time was already booked and they couldn't fit me in for a warranty oil change. Even though I have an appointment confirmation they still would not service me. Never going back there again. They lost a customer and many other customers as I will be telling other people the treatment that I received. More

Great car-buying experience Had a great car-buying experience here. It was so refreshing to see everyone work as a team on our behalf. Courteous, professional and friendly. No ha Had a great car-buying experience here. It was so refreshing to see everyone work as a team on our behalf. Courteous, professional and friendly. No hassles, no nonsense, just honest straight-talk, a great deal and the joy of getting a car we love! We received an online quote that was substantially better than other dealerships for the same model. Upon phone follow-up, we received an honest no-nonsense breakdown of the price from a great agent. We met the dealer the next day, and they 100% honored the phone quote. Fantastic, professional experience throughout. Very happy! More

Lease a Terrain The experience in leasing a Terrain could not have been a better one. Ray Gandurski is AN EXCELLENT representative of the dealership. He was knowledge The experience in leasing a Terrain could not have been a better one. Ray Gandurski is AN EXCELLENT representative of the dealership. He was knowledgeable, friendly, and was able to deliver top notch service. In a time where customer service seems to be a thing of the past, Ray was able to provide the best possible customer service. Ray was able to make this car leasing experience a positive one and convince me to return to Ettleson and to Ray when it is time for another vehicle. Ray is a true professional ! More

Purchase of Certified Used Acadia My experience at the dealership was positive from the get go. Wide range of certified cars available. Ray G was wonderful and helpful from the firs My experience at the dealership was positive from the get go. Wide range of certified cars available. Ray G was wonderful and helpful from the first visit until we drove off the lot. Non-pushy, friendly and down to earth. A true gentleman! Never pushed us to make a purchase. He is one of the reasons we purchased from this dealership. More

Excellent Service I had set up an appointment to view a car that I had seen online. As soon as I arrived at the dealership, Ray Charles was ready to help. He answered a I had set up an appointment to view a car that I had seen online. As soon as I arrived at the dealership, Ray Charles was ready to help. He answered all of my questions thoroughly and I felt very comfortable. The car was ready immediately for a test drive.The whole experience was wonderful. Best dealership experience that I've ever had and I will be back in the future because of Ray. More

Well done. We were pleased with Ray Charles and his kind and considerate approach to assisting us with the purchase of our new car. He made us feel comfortable We were pleased with Ray Charles and his kind and considerate approach to assisting us with the purchase of our new car. He made us feel comfortable as he patiently answered all of our questions. More

Ray is Awesome! My wife stopped by to take a look at the Escalade Platinum. She was looking for a salesperson when Ray popped up and said "Is anyone helping you" Se My wife stopped by to take a look at the Escalade Platinum. She was looking for a salesperson when Ray popped up and said "Is anyone helping you" Seems like a pretty normal start however Ray meant it when he said help. Ray answered all our questions with "I want what's best for you!" and that is the theme he continued with throughout, i have been a sales professional for 35 years and my success is based on this same simple approach. People don't want to be sold, they want to be well informed so they can make an intelligent decision either way. Ray gets it !! The next day we bought the truck and i will be back because of Ray! More

RAY SAVED THE DAY!!!! I have been coming to Ettelson for years on the service side as I appreciate their honesty and customer service. My old Cadillac served me well but it I have been coming to Ettelson for years on the service side as I appreciate their honesty and customer service. My old Cadillac served me well but it died last weekend. Peter and Randy were extremely helpful in towing and letting me know the options for repairing my old car. Unfortunately because of the age and milage, fixing it was unfeasible. I have never in my wildest dreams considered buying a new car but after talking to Ray, he talked me through all of the options available and leasing was the best option for me. He is extremely professional, knowledgeable and patient. He was able to answer all of my questions and he made the car buying experience a pleasure. Ray told me that anytime I need anything (i.e. scheduling maintenance ) to call him. Rob on the financing side was extremely friendly and explained all of the paperwork thoroughly. He very patiently walks you through all of the forms that need to be signed and answers any questions you may have with ease. I really appreciate the great customer service I have received from Ettelson over the years. Now, if someone can get Ray some window tinting in his office...... :) More

BEST SALESMAN EVER !! My husband and I have been purchasing cars from Ray "Charles" Gandurski for the past 11 years .Ray makes the experience of buying a Car's Painless. He My husband and I have been purchasing cars from Ray "Charles" Gandurski for the past 11 years .Ray makes the experience of buying a Car's Painless. He is highly knowledgeable,friendly and a pleasure to do business with . I just bought a CTS Coupe ,Love my car. Thanks Ray !! See you soon Tricia More

WHAT A PROFESSIONAL I THINK FRANK FIORE WAS GREAT AND VERY HELPFUL AND WAS A CLASS ACT WITH US AND.HE UNDERSTOOD OUR NEEDS AND WORKED INTO ARE PRICE POINT. I THINK FRANK FIORE WAS GREAT AND VERY HELPFUL AND WAS A CLASS ACT WITH US AND.HE UNDERSTOOD OUR NEEDS AND WORKED INTO ARE PRICE POINT. More