Ettleson Buick GMC

Joe Kendall went above & beyond making the sale experience great, in spite of all the challenging situations. - We had to wait 5 months to take delivery on the Buick Encore. - If it wasn't for Et experience great, in spite of all the challenging situations. - We had to wait 5 months to take delivery on the Buick Encore. - If it wasn't for Ettelson and Joe this could have been a lost sale. THANKS Joe!!! More

I had a very pleasant experience buying my Buick Verano at the Ettleson dealership. Everyone was very friendly & informative. They answered all my questions....and then some. There was no pressure at an at the Ettleson dealership. Everyone was very friendly & informative. They answered all my questions....and then some. There was no pressure at any time during the transaction. Mike Foster was very patient in handling all of my email inquiries for about 7 weeks. I appreciated the fact that Keith was able to secure the car from another dealership. Also, the follow up has been very nice. Chuck did a wonderful job in explaining all of the features of the car. He also followed-up with me to ask if there was any questions I may have. I've only had the car a week.....so, I haven't taken him up on it yet. I also appreciated working with Jason on the financial end AND he was very gracious to install the child car seat in my Verano!!! All in all, I would definitely recommend this dealership to anyone I know that is looking for a car. More

Chuck Ahonen and Keith Kissane were beyond Great! They not only made thee experience easy They made it fun. The car was a surprise for my wife and they suggested that we take the concept of surprise to th not only made thee experience easy They made it fun. The car was a surprise for my wife and they suggested that we take the concept of surprise to the extreme. Chuck personally delivered the car to our home on a Saturday morning with a giant red bow attached. Needless to say the wife was SHOCKED!!! Chuck then spent over 2 hours explaining all the features. Never expected this kind of service! They are our go to guys for all new car purchases in the future. Mike Tully More

I was referred to Keith Kissane at Ettleson after I was involved in an accident and needed to purchase a new car. This was my first car purchase "by myself" so I was worried about making such a large purch involved in an accident and needed to purchase a new car. This was my first car purchase "by myself" so I was worried about making such a large purchase. Keith was very helpful, helped answer my questions on the GMC Terrain compared to some other branded cars I was looking at and giving me honest answers. I live about an hour away from the dealership and based on such a great experience buying there, I still am bringing the car there for oil changes (even though it may cost me more there) and all maintenance (although still new so minimal routine maintenance only so far). When I bumped into Keith at a recent service appointment he remembered me even though it was nearly a year ago now that he had sold me the car and he asked how the car was doing. The service department is great too -- all the people there are so helpful and friendly. They help tell you what service should be done immediately and what could wait until the next visit so the charges weren't as much in one visit. Overall, great place and people -- I would recommend the dealership (and the GMC Terrain!). More

My wife and I shopped several dealerships in the southwest Chicago area for our first family car. We started by emailing dealerships to get quotes and available inventory. Ettleson was one of the fi southwest Chicago area for our first family car. We started by emailing dealerships to get quotes and available inventory. Ettleson was one of the first dealerships we visited. From the start Ray was friendly, interested in our needs, and in no way demanding or pushy. He was a pleasure to work with and we truly felt a personal connection with him. After visiting the other dealerships in the area and seeing the different schemes they offered (fyi - free tires for life are not just free tires for life), we knew that we were going to get the straightest answers from Ray. We went back to Ettleson and in two days Ray found us the exact car we wanted (they did not have it in their inventory), had it delivered, we were approved for financing, and off with our new car. Thanks Ettleson and Ray for making our car buying experience enjoyable. - Michael and Elizabeth (2013 Acadia, iridium) More

It was a great experience dealing with Ray. He is very knowledgeable about the vehicles we were interested in and kept in mind our financial status. Would recommend most highly to anyone interested in knowledgeable about the vehicles we were interested in and kept in mind our financial status. Would recommend most highly to anyone interested in buying a car. Tom & Marge Flynn More

Ray was very comfortable and easy to work with, honest and straight forward. Made us feel like we got the most for our money. I have already recommended him to other family members. We really appreciate and straight forward. Made us feel like we got the most for our money. I have already recommended him to other family members. We really appreciated the efficient process of Ray handling nearly all of the buying process transactions and he made it truly a one stop shopping experience. More

We found a 2011 Cadillac CTS Premium coupe (the "Coupe") on-line at Ettleson Cadillac. We were met at the dealership by Ray Gandurski, who handled every aspect of the sale. Shopping for a high-end "Coupe") on-line at Ettleson Cadillac. We were met at the dealership by Ray Gandurski, who handled every aspect of the sale. Shopping for a high-end car, our expectations were very high. Ray Gandurski met and exceeded our expectations. He was both friendly and completely professional. I had researched the market price of the Coupe and my trade-in. Ray's initial offer was completely acceptable, and we completed the sale based on the initial offer. The car suffered some body damage to the the left front the day that we went to see it. Our EXTREMELY careful examination revealed that the Coupe also had some VERY minor cosmetic imperfections elsewhere on the body. Ray assured us that the Coupe would be "perfect", and we took this to mean (only) the body damage to the left front. Not only was the body damage repaired very quickly - perfectly as promised - but the minor imperfections were fixed as well. When I noted this to Ray he said perfect means "perfect.!" Ray made sure that the Coupe was delivered in brand new condition. Ray gave us a comprehensive orientation to the Coupe, including setting-up the personal features. Ray Gandurski made every effort to make sure that we were completely satisfied with both the Coup and the purchase experience. Again, our expectations were very high, and Ray Gandurski met and exceeded our expectations. More

I have been a Customer of the excellent Service Department at Ettleson for over a year. At a recent visit, I met Sales person (Ray Gandurski). Ray was very professional in assisting me with answere Department at Ettleson for over a year. At a recent visit, I met Sales person (Ray Gandurski). Ray was very professional in assisting me with answereing some of my questions with the possiblity of moving out of a high mileage situation. I proceeded to make a new vehicle purchase and I can only state that Ray has the knowledge and desire to bring spirit of American business alive...! I highly recommend Ray and the Team at Ettleson for any of your Vehcile and Service needs. Thanks so much for the great purchase experience..W.Stanley More

All I can say is this was the best car buying experience I've ever had! I parked, walked around for a minute and Ray was right there to help me out. I knew right away he was a stand up guy and would work go I've ever had! I parked, walked around for a minute and Ray was right there to help me out. I knew right away he was a stand up guy and would work good with me. I told him what I wanted and it took him all of two minutes to find the perfect match. I drove around the block he gave me price and I was completely satisfied. the whole process literally took 15 minutes! I would absolutely let people know that Ettleson was the place to go. And see RAY! More