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Ettleson Buick GMC

Hodgkins, IL

4.9
1,413 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,413 reviews

September 19, 2018

lease Simple lease exchange and service recall. Excellent on both ends. Would definitely pass on a good word for your dealership. Thank you for your sales a More

by LARRYOCONNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Ettleson Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Ettleson Cadillac Buick GMC Team

September 19, 2018

License plate holder Had my front license plate holder installed. I was in and out in about 45 minutes. They washed my car for me too. I would recommend this dealership to More

by BOB5298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 19, 2018 -

Ettleson Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! -The Ettleson Cadillac Buick GMC Team

September 18, 2018

Efficient and caring Brian is always very professiona. I was the last one of the night and my car came by tow truck. He made sure I was constantly updated as to the status More

by gmichelle661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Ettleson Buick GMC responded

Thank you for writing about your visit with us, and congratulations on your new vehicle! Brian is an asset to our team and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. -The Ettleson Cadillac Buick GMC Team

September 17, 2018

Just great Very helpful and most important honest and informative Great information on history of car and plenty of time to make a decision This is where I w More

by sjbdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Evans
Sep 17, 2018 -

Ettleson Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! -The Ettleson Cadillac Buick GMC Team

September 17, 2018

Purchased a new GMC YUKON DENALI Great buying experience!! Everything was as discussed and promised. Would highly recommend them to any new car buyer in the market for a GMC or Cadil More

by bryan.segal.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Ettleson Buick GMC responded

Thank you for writing such a great review about your experience at our dealership!  We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. -The Ettleson Cadillac Buick GMC Team

September 16, 2018

Work completed satisfactory, customer service not great My car was there for three days and at no point did anyone ever call me to let me know the status of my vehicle until it was completed. Also the servi More

by als08
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 16, 2018 -

Ettleson Buick GMC responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. -The Ettleson Cadillac Buick GMC Team

September 16, 2018

Nice service area. Service area clean and tidy. Service representatives were courteous and informative. The service area was immaculate. Asked how long for service, and More

by jessmason.irrigation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2018 -

Ettleson Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. -The Ettleson Cadillac Buick GMC Team

September 16, 2018

Buying our 2018 terrain Our salesman was very nice. Helped us find the car we wanted that was in sale. We did not feel pressured at all. Our finance man was very nice too and More

by balandrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sharkey
Sep 16, 2018 -

Ettleson Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! -The Ettleson Cadillac Buick GMC Team

September 15, 2018

Great, punctual service The Service Dept. did a quick, efficient job of both changing my oil and rotating my tires at a reasonable price. I look forward to dealing with then More

by EDWALLACE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
Sep 16, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Ettleson Cadillac Buick GMC Team

September 15, 2018

Communication It's not the service dept fault but there needs to some communication from them to the sales dept so problems can be fix quicker. More

by JSHOR48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Amadeo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Nomellini
Sep 16, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you. -The Ettleson Cadillac Buick GMC Team

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