Ettleson Buick GMC

No complaints. Great explanaations. Felt no pressure and very accomadating. Delivery of car I wanted was outstanding. Please excuse misspellings. Thank you. Very wi Great explanaations. Felt no pressure and very accomadating. Delivery of car I wanted was outstanding. Please excuse misspellings. Thank you. Very willing & easy to work with. More

Great Customer Service. Always Quality Work. Staff Is Always Top Rate, Have Been Doing With This Dealership f\For Years & Will Continue To Do So. Always Quality Work. Staff Is Always Top Rate, Have Been Doing With This Dealership f\For Years & Will Continue To Do So. More

Displeased After asking what a switch was the service rep told me there are a lot of switches I can ask who brings the car back can let me know what it is. Afte After asking what a switch was the service rep told me there are a lot of switches I can ask who brings the car back can let me know what it is. After oil change I was told the car was along the wall no one was out their car was washed but not dried looked like it was just sprayed maybe the worse service ever sorry but true More

To many cars not enough help. This was second time in for the same issue. Dropped off car at 1:30, never got a call that car was finished. I called in morning and was told oh yeah This was second time in for the same issue. Dropped off car at 1:30, never got a call that car was finished. I called in morning and was told oh yeah was was ready. Didn’t have a loner. But men that drove me home and picked me up we’re very nice. I’m hoping they fixed the problem which was with Battery but they said they couldn’t replace because of issue with Caddilac. All I know is better not have any more issues. More

Great service From service writer down to the service technician and appointment person they all did a fabulous job.Handled my problem with the front end rattle and From service writer down to the service technician and appointment person they all did a fabulous job.Handled my problem with the front end rattle and found the problem and got it corrected thanks to all of you. More

Brakes We brought the car in for brakes. The service department did a great job. We had the car back in no time. Thanks for everything!! We brought the car in for brakes. The service department did a great job. We had the car back in no time. Thanks for everything!! More

Service Center Randy Cornin is As always been awesome to deal with. He’s great with people and an asset to the Dealership. Which I’m sure you are aware of. I always Randy Cornin is As always been awesome to deal with. He’s great with people and an asset to the Dealership. Which I’m sure you are aware of. I always hope I end up with him everytime I got to get my Vehicle Serviced. Thank You Randy for always helping and listening you truly care. More

High Priced & Bad workmanship Had to take my car in twice for the same suspension issue. They were not through in checking suggested on repair and missed a ball joint. When I compl Had to take my car in twice for the same suspension issue. They were not through in checking suggested on repair and missed a ball joint. When I complained about same noise after repairs they later agreed they missed it and two wheel alignments had to be done when that could’ve easily been checked the first time around. Also, complained about vehicle hesitation I was told it was thoroughly checked there’s no issue needless to say Two weeks later I broke down and it was an issue that could have been prevented. Have had this truck for 4 mos just about and have broke down twice. Needless to say I’m overall disappointed in this whole vehicle purchase from the Sales man, Finance, Repair Dept and the GM who never called me back after I left a complaint! Will never purchase a vehicle here again. More

Excellent Service. I am new in the Chicago area and I was looking for a dealership to service my car. No one I asked could make a positive recommendation. I went to YELP I am new in the Chicago area and I was looking for a dealership to service my car. No one I asked could make a positive recommendation. I went to YELP and found that Eddleson Cadillac had a very good rating. I read some of the reviews and decided to book an appointment. I arrived early and was met by Randy, one of the service managers. He welcomed me,took all of my informstion, and explained their policies. Randy walked me to the customer lounge, made sure I had coffee etc. and told me he would be back once the diagnostics were run. He returned after about 15 minutes to let me know I needed a sensor replaced and also that I was due for an oil change. The part was in stock and all the repairs were made in 2 hours. I was able to do some shopping in the adjacent shopping center during the repair time. Excellent service and a cleaned, washed car too. Thank you Eddleson. I’ll be back!! More

very satisfying Working with Paul was Satisfying as far as helping me with my problem. And correcting the problem.Therefore I won’t have no problems at all or concern Working with Paul was Satisfying as far as helping me with my problem. And correcting the problem.Therefore I won’t have no problems at all or concerns working with Paul again. More