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Ettleson Buick GMC

Hodgkins, IL

4.9
1,414 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,414 reviews

November 21, 2018

Service Very professional service was excellent the service man took his time to explain what they where doing and kept me informed as to why it was taking so More

by AMANTUCCA1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 25, 2018 -

Ettleson Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. -The Ettleson Cadillac Buick GMC Team

November 20, 2018

Alternator replacement Had a alternator replaced but I was made to buy a new battery not sure why but I went with it. Maybe I needed one but dont see what was wrong with the More

by LOWISZ87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Nov 21, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. -The Ettleson Cadillac Buick GMC Team

November 20, 2018

Service If Anyone needs to service their vehicles asked for pako!! Good guy!! Good work, also fast and clean. I did not have any issues with anything. More

by Samuels116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Ettleson Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -The Ettleson Cadillac Buick GMC Team

November 20, 2018

Still have the same problem Brought my car in for the 3rd time, rattle in the front end. The first time, they couldn't find anything. The 2nd time, took a mechanic out and he hea More

by MartyM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul, service writer
Nov 21, 2018 -

Ettleson Buick GMC responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! Regards, Frank Amadeo General Manager 708-215-7323

November 17, 2018

Oil change Anthony took excellent care of me at my appointment. I was in and out in an hour. Also as soon as my car was done he came and got me. More

by MARZ45
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 19, 2018 -

Ettleson Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

November 15, 2018

Car brought to dealership by tow because care would run Service rep greeted me and tow truck driver right away. Filled out service paper work & car was repaired in about 1 hr. & returned to me. You guys are More

by SECONDTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kissane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Calandriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Nov 15, 2018 -

Ettleson Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. -The Ettleson Cadillac Buick GMC Team

November 15, 2018

excellent service The service was excellent. They rolled out the red carpet for my 83 year old mother that leases a new 2017 ATS Cadillac.. they know I expect the best More

by ATTYJ12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Nov 15, 2018 -

Ettleson Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -The Ettleson Cadillac Buick GMC Team

November 14, 2018

Grumpy old men The only people you will be happy to see is the gentleman that takes your car upon arrival and Don if you happen to get a loaner car for the day. Othe More

by Unhappycistomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name in service
Nov 14, 2018 -

Ettleson Buick GMC responded

On behalf of our entire staff, we would like to apologize for the concerns you shared about your experience during your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Regards, Frank Amadeo General Manager 708-215-7323

November 14, 2018

Service Randy is always knowledgeable & always treats you great & knows what your car needs to have done & gets it done in a reasonable amount of time . More

by BRIGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Nov 14, 2018 -

Ettleson Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! -The Ettleson Cadillac Buick GMC Team

November 14, 2018

Excellent Service Service was great and was completed in the allowed time promised. I just recommend that when a car wash is promised that you let us know why it wasn’t More

by FAITHFULGRACE1316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Nov 14, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Regards, Frank Amadeo General Manager 708-215-7323

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