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Ettleson Buick GMC

Hodgkins, IL

4.9
1,414 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,414 reviews

December 07, 2018

Service Visit On a recent Setvice Dept visit I had everything taken care of with everyone being friendly, polite, courteous and professional! Could not have gone be More

by BABINEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names but everyone was GREAT
Dec 09, 2018 -

Ettleson Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. -The Ettleson Cadillac Buick GMC Team

December 07, 2018

Service on my Enclave This is both good and bad. Bad part I waited in service area for 30 Minutes. I then talked to Service Mgr. He said because you had to wait the service More

by DLMARTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lascola, Service Mgr.
Dec 09, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Regards, Frank Amadeo General Manager 708-215-7323

December 07, 2018

Over the top! The overall staff was very helpful the showroom was organized and Clean. It’s my 5th car I’ve leased with them ! 😎. They take care of all my problem More

by tocean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kissane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Ahonen, Karen Lucas, Brian Greene
Dec 09, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! -The Ettleson Cadillac Buick GMC Team

December 07, 2018

Buick I was a half hour for the appointment and was told not to leave they would get me in. I took a day off work to bring my car in and was waiting 4.5 ho More

by Buick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Kendall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Dec 09, 2018 -

Ettleson Buick GMC responded

Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Frank Amadeo General Manager 708-215-7323

December 06, 2018

Allan.c.finance.manager.was.wonderful. Allan.c.finance.reach.out.to.me.and.re.did.my.paper.work.i.thank.god.for.him.and.the.work.he.did.i.got.a.great.deal..i.also.would.like.to.thank.tony.t More

by RONALRHODEN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan.c..tony.manager, John Krystinak
Dec 06, 2018 -

Ettleson Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. -The Ettleson Cadillac Buick GMC Team

December 06, 2018

Service Advisor was extremely rude The service advisor was unfriendly, rude, and critical of the condition of my car. I went in for a recall fix, not to be criticized. I won't return. More

by notsap
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
Jan 08, 2019 -

Ettleson Buick GMC responded

We hate to hear that you weren't pleased with your Service visit. Thank you for taking the time to provide us with feedback.

December 06, 2018

Service on my CTS Even though I only needed an oil change and bulb replaced, it was completed in a timely and satisfactory manner. So far, everything seems to be workin More

by WFFRAZIER
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 06, 2018 -

Ettleson Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -The Ettleson Cadillac Buick GMC Team

December 05, 2018

No overall check on car My headlamp is out and no one asked to replace it. Wonder what else can be wrong with my car? Too busy to care obviously More

by Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ettleson Buick GMC
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2018 -

Ettleson Buick GMC responded

I'm truly sorry to hear about your recent visit. Our priority here at Ettleson Cadillac Buick GMC is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Regards, Frank Amadeo General Manager 708-215-7323

December 05, 2018

Easy Car Buying Experience Easiest car purchase I have ever had. Dave was great and took care of everything. Highly recommend them if you are looking for a new Cadillac. More

by Fun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2018 -

Ettleson Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. -The Ettleson Cadillac Buick GMC Team

December 03, 2018

My newvtruck I shopped hard for a truck and Ettelson was one of the most upfront dealerships out there with Dave Evans closing my deal. It was a pleasure. More

by River
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Ahonen, Karen Lucas, David Evans
Dec 03, 2018 -

Ettleson Buick GMC responded

Thank you so much, River! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. -The Ettleson Cadillac Buick GMC Team

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