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Ettleson Buick GMC

Hodgkins, IL

4.9
1,414 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,414 reviews

January 05, 2019

Service Anthony Lascola was great in the service department! The best service experience I’ve had since purchasing my vehicle! I can’t say enough about the More

by LYNNR1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas O'Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lascola
Jan 07, 2019 -

Ettleson Buick GMC responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Service Manager Anthony L did a great job assisting me Ettlleson Buick -Cadillac is a class operation. Again, the service manager Anthony L was great helping with my problems with my vehicle. He was a More

by DCOZZI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony L
Jan 07, 2019 -

Ettleson Buick GMC responded

Thank you for your business and this review. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Good Improvement in Service On my fourth visit this was the best - Oil Change was 30 mins - exceeded time quoted - Randy the service professional was nice and a good communicator More

by KEVJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Ettleson Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Brian of service department veru courteous Staff at ettleson are really friendly not pushy and will help you with anything you need and service department always keeps you informed on what ypur More

by Cantu1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Calandriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Greene
Jan 07, 2019 -

Ettleson Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. -The Ettleson Cadillac Buick GMC Team

January 04, 2019

Very professional and courteous It was the first time that I used Ettleson for service but it won't be the last. From the time I pulled in to the time I left the staff was friendly,i More

by VINCE P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lascola, Andres Sachez
Jan 07, 2019 -

Ettleson Buick GMC responded

Vince, thank you for sharing this great feedback with us. We feel our service department is what makes our team special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! -The Ettleson Cadillac Buick GMC Team

January 03, 2019

everyone was very nice From the time i drove into the service center which i pulled up to the door and it opened right away i was greeted by Brian Greene. Was nice of him to More

by CAPTED2747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jan 07, 2019 -

Ettleson Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make each experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -The Ettleson Cadillac Buick GMC Team

January 02, 2019

Oil change 2.5 hours for an oil change with an appointment I think that was a little to long two hours waiting then I was told that the break needed to be chang More

by ROGELIOCANSINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Jan 04, 2019 -

Ettleson Buick GMC responded

We're so sorry to hear about your wait in our service department. Here at Ettleson Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Frank Amadeo General Manager 708-215-7323

January 01, 2019

Dave Garza was a great salesman;very patient & caring. In whole, a good experience with all the people we worked with., especially our salesman, Dave Garza. Al, the finance rep was very informative, as w More

by Linda46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2019 -

Ettleson Buick GMC responded

Thank you Linda, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle. -The Ettleson Cadillac Buick GMC Team

December 31, 2018

Excellent customer service! I went in to test drive a lower-end vehicle and drove out in my dream car. Thanks to Dave Garza and the sales team - I couldn't be happier in my Cadi More

by GG on the Road
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Ettleson Buick GMC responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Dave treated you with the respect you deserve. Congratulations on your Cadillac XT4! If there is anything else that we can do for you please don’t hesitate to reach out. -The Ettleson Cadillac Buick GMC Team

December 29, 2018

Plate Holder Very promt service. Seen when I arrived and then finish ahead of schedule. Appreciated the help in handling the billing of a third party. Another grea More

by DBCARVER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 30, 2018 -

Ettleson Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. -The Ettleson Cadillac Buick GMC Team

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