Ettleson Buick GMC

Power Steering Failure I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the facto I have a 2015 Buick lacrosse and I Purchased it in November 29, 2014. On December 23, 2018 my power steering failed and I was 24 days out of the factory bumper to bumper warranty, but I had purchased an extended warranty when I purchased my car. The warranty did not provide an up-to-date loaner as they usually do and they wanted to give me an aftermarket part, but my service writer fought with the warranty company and got the GM part and the Manager of the service department gave me a 2019 Buick encore as a loaner, instead of the 2015 Verano that had over 66,000 mile on the odometer. I was livid at first, but it all worked out in my favor and I only paid a $100 deductible. .i appreciate my service writer. He kept me informed every step of the way. More

Nice, welcoming, and quick Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the Its plane and simple. I walked in to get my recall taken care of. They immediately created me and welcomed me on the spot and offering help. Then the recall was expected to take two hours, they got it done and ready in 45 mins. Absolutely great and ideal. Would recommended to other people in a heartbeat. More

Tony told my car was ALL done Tony told me car was ALL done, come get it. Told him I needed it delivered, I have a courtesy plan. He said he'd make sure don called in 5 minutes. Tony told me car was ALL done, come get it. Told him I needed it delivered, I have a courtesy plan. He said he'd make sure don called in 5 minutes. Don didn't call. Now I have to put gas in the courtesy car twice since the exchange would be another day. Next day I get my car. ALL work was not completed. Called Tony.. . He said, guess you'll have to bring it back!!! Really. Also, my car was filthy. More

Quick service! Brian helped us be quick in and out with our oil change. I had my 2 year old with me during the time, so for me anything less than an hour works grea Brian helped us be quick in and out with our oil change. I had my 2 year old with me during the time, so for me anything less than an hour works great! More

Amazing Service Consistently I brought my XTS in for some minor service and an oil change but the technician also found an oil leak and some other minor repairs that needed to be I brought my XTS in for some minor service and an oil change but the technician also found an oil leak and some other minor repairs that needed to be done. Everything was handled under warranty and my car was returned feeling brand new. The total cost of all the work was $48 less then an oil change costs at a retail oil place. I will always take my car back to the dealer from now on. Excellent catch!!! Thanks Brian & Paul! More

Great servicd Great service great communication kept me up to date and informed of charges quick turn around time and was a hard to diagnosis Very happy Great service great communication kept me up to date and informed of charges quick turn around time and was a hard to diagnosis Very happy More

Service excellence I have been dealing with Ettleson since shortly after I purchased my car in 2007. It was a Pontiac and the dealership closed before my first car check I have been dealing with Ettleson since shortly after I purchased my car in 2007. It was a Pontiac and the dealership closed before my first car checkup. I went to Ettleson and have been a satisfied customer ever since. Need I say more! More

Oil change Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his Paul Klupshab once again did a tremendous job of providing the best of customer service that Ettleson can offer. He is to be commended for guiding his customers to keep their vehicles in tip-top shape. Paul is personable and maintains a professional image at all times. It is a pleasure to come to Ettleson Cadillac Service Department for automotive needs because of fine individuals such as Paul Klupshab. Thank you, Paul. More

Excellent Very professional, great service. Try very hard to please all customers. Follow-up is greatly appreciated. Follow through on all aspects of sales. Very professional, great service. Try very hard to please all customers. Follow-up is greatly appreciated. Follow through on all aspects of sales. Definitely recommend. More

My Buick enclave The service department was very nice and helpful. They did a full diagnostic test to my 2012 buick enclave, found issues,fixed them. Now i don't have The service department was very nice and helpful. They did a full diagnostic test to my 2012 buick enclave, found issues,fixed them. Now i don't have to worry about my engine giving me problems. More