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Ettleson Buick GMC

Hodgkins, IL

4.9
1,414 Reviews
Ettleson Buick GMC has been part of the Hodgkins, IL community since 1968. Our Dealership has since grown into a haven for drivers throughout Greater Chicago land who are looking for quality automotive experiences. With stellar sales, service, parts and financing, as well as a first-class selection of Cadillac, Buick and GMC models, it’s hard to beat what we offer at Ettleson!
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6201 South La Grange Road

Hodgkins, IL

60525

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Showing 1,414 reviews

January 24, 2019

Great car buying experience for a first time car buyer! Mike was great! He helped me drive out with my dream car! All the staff was great and made my first car buying experience a breeze!! More

by Melb05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2019 -

Ettleson Buick GMC responded

It was a pleasure to read about your first buying experience working with Mike. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! -The Ettleson Cadillac Buick GMC Team

January 24, 2019

Service My adviser randy was very helpful and had the problem fixed with my car also got me a loner..had my car detailed and they did an amazing job More

by Kathyc0312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jan 25, 2019 -

Ettleson Buick GMC responded

Thank you for the great review, Kathy. Please come visit us if you need anything else, be it service or sales. -The Ettleson Cadillac Buick GMC Team

January 24, 2019

Always a pleasure I was able to have my vehicle diagnosed and repaired quickly. That’s a great relief. I wish the weather would have permitted a car wash! More

by KATHRYN.H
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jan 25, 2019 -

Ettleson Buick GMC responded

Kathryn, thank you for the feedback! We are happy to hear about your positive experience at Ettleson Cadillac Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! -The Ettleson Cadillac Buick GMC Team

January 22, 2019

Brought my vehicle in for service I brought my vehicle in for service and there was an issue with my wheel but the service department took care of it and I'm very satisfied More

by Caddy1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
Jan 23, 2019 -

Ettleson Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. -The Ettleson Cadillac Buick GMC Team

Jan 24, 2019 -

Ettleson Buick GMC responded

It is great to hear everything was done to your satisfaction! If you're ever in need of more help, please let us know!

January 22, 2019

Oil change that took way too long with no explanation My service person Randy said an oil change would take an hour. I was there over an hour and a half and had to text and ask the receptionist where my c More

by Mack1
Recommend Dealer
No
Employees Worked With
Randy
Jan 23, 2019 -

Ettleson Buick GMC responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Regards, Frank Amadeo General Manager 708-215-7323

January 22, 2019

Made to feel like a valued customer The repair service department was swift, courteous and provided great follow up to my questions and answers, on the work being done on my vehicle. More

by NICOLE.WATKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Jan 23, 2019 -

Ettleson Buick GMC responded

Nicole, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -The Ettleson Cadillac Buick GMC Team

Jan 24, 2019 -

Ettleson Buick GMC responded

We are glad we could provide you with top notch service! If you have any further needs or questions, please don't hesitate to reach out!

January 21, 2019

My New Buick Regal ! Dave Garza Is a very good salesman He even brought the vehicle to my location so I could test drive the car before making my decision . He was very More

by Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2019 -

Ettleson Buick GMC responded

Theresa, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Dave went above and beyond to help you find the vehicle that is right for you. If you have any additional comments and/or questions, please feel free to contact us directly! -The Ettleson Cadillac Buick GMC Team

Jan 24, 2019 -

Ettleson Buick GMC responded

We are glad you found David and our team to be so supportive in helping you find the right vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2019

Great Customer Service After purchasing a vehicle and leasing one, Mike made sure everything was delivered as promised. After leaving my garage remote in the loaner car Mik More

by bernal_patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calmeyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2019 -

Ettleson Buick GMC responded

Thank you for alerting us to this issue, Patricia. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Regards, Frank Amadeo General Manager 708-215-7323

January 19, 2019

Trustworthy service I trust Ettleson and my service advisor Randy Cronin. My car runs perfectly and I have peace of mind that I am safe driving my car daily. More

by PAT37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Cronin
Jan 20, 2019 -

Ettleson Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

January 17, 2019

Oil change- perfect! A1 - everything was great.!!!!! !!!! !!!!! !! !!!! !!! !!! ! ! ! ! ! !Great lounge while I waited. Quick service. Secretary called the day before to More

by OSCIA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kissane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Ettleson Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. -The Ettleson Cadillac Buick GMC Team

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