Estero Bay Chevrolet

Exceptional Donnie was amazing. Communication was thorough during and after the entire process Transparent and honest. He went above and beyond to make the deal Donnie was amazing. Communication was thorough during and after the entire process Transparent and honest. He went above and beyond to make the deal happen. More

sales experience Avi had good product knowledge. He stayed in touch through out the process. It is difficult to enter the dealership from the highway. the dealersh Avi had good product knowledge. He stayed in touch through out the process. It is difficult to enter the dealership from the highway. the dealership building and display area are very nice. More

Oil Change and General inspection. It is always a friendly reception, prompt excellent service and when needed, a trusted and necessary replacement recommendation. I also liked the 15% It is always a friendly reception, prompt excellent service and when needed, a trusted and necessary replacement recommendation. I also liked the 15% discount promotion received through the mail. Thank you, Jose More

What service is supposed to be. Estero Bay Chevrolet. What it is supossed to be like to get your car serviced at the dealership. Thorough, friendly, honest and timely service done Estero Bay Chevrolet. What it is supossed to be like to get your car serviced at the dealership. Thorough, friendly, honest and timely service done to my Cruze. Thank you. More

Excellent customer service Esters bay Chevrolet continues to exceed our expectations! From the sales team Jason & Rich to Patrick in management. I purchased 2 new vehicles and w Esters bay Chevrolet continues to exceed our expectations! From the sales team Jason & Rich to Patrick in management. I purchased 2 new vehicles and we could be happier! We'll defiantly be back. Thanks Again Luis & Mary More

Consistant Great Service I have been servicing my Corvette at Estero Bay Chevrolet for 4 years now. Every service visit has been beyond satisfactory. Work is done properly a I have been servicing my Corvette at Estero Bay Chevrolet for 4 years now. Every service visit has been beyond satisfactory. Work is done properly and quickly. They reasonably suggest services that should be done. Their facility is as clean as any auto service facility I have ever seen. The service advisers I have worked with have been friendly and competent. During recent visits I have had my battery replaced, had new tires mounted and balanced, front end alignment, oil changed a number of times, and all fluids changed....it's all been good. My primary home is in Ohio....but I'm happy my Corvette stays in Florida and is serviced by Estero Bay Chevrolet. More

dishonest sales practices I purchased a 2015 GM Silverado from Estero Bay Chevrolet in March 2015. After about a year I noticed that the wheels were becoming discolored and pit I purchased a 2015 GM Silverado from Estero Bay Chevrolet in March 2015. After about a year I noticed that the wheels were becoming discolored and pitted. When I recently tool the vehicle in to Lou Bachrodt Chevrolet, I reported this and asked that the wheels be replaced under warranty. They inspected the wheels and agreed to replace them. However when the wheels were delivered to the dealer, they were not the wheels that were on the truck. They reported that the selling dealer must have swapped the wheels that were supposed to come with the truck for less expensive wheels and I needed to contact the selling dealer, Estero Bay Chevrolet. I contacted Pat Denson, the General Manager of Estero Bay Chevrolet and informed him. He said he would investigate and get back to me. After 2 weeks, I called him 8 times over a one week period and he would not return my call. I them called General Motors customer service to report this on Oct 11th. The representative was very helpful and said she would investigate and get back to me. She called me back a couple times and told me that she could not get a respond from Pat or the GM regional person so she was escalating the issue. As of today I have no response. I have the window sticker that states one type of when and the truck that has another less expensive type, which is obviously inferior. Now for some back ground on when I purchased this vehicle. I was in the market for a late model pickup truck with specific features and in no rush. I found an good match on line at Estero Bay Chevrolet. I called them, review the details and payed a $5000 deposit for them to hold until I could make the 2 hour drive to buy the truck. After a day, the sales person called and said, “the truck actually has cloth seats , is that OK?” I said no, the listing clearly says leather. After some back and forth they agreed to put in leather seats. A few days later when I showed up to get the vehicle, it was an Extended Cab, NOT an Crew Cab as shown in the photos and describe in the listing. The sales guy said sorry nothing he can do and tried to convince me it’s not that big of difference. I asked to speak to the General Manager and made it clear I was very upset with the bait and switch and I would be writing letters and reviews based on this. He then made my a very good offer on a new truck. I told him I would get back to him within a week. I went and picked up the truck, the following week. Based on the 2 issues described above, I would conclude that Estero Bay Chevrolet and specifically the General Manager have ethical issues. I believe in both cases they were obviously deceptive. More

Always great Very professional, no high pressure, no silly claims or stupidity. The owners are very professional and its always a pleasure to come in. Its worth th Very professional, no high pressure, no silly claims or stupidity. The owners are very professional and its always a pleasure to come in. Its worth the time. More

considering a Corvette I was considering buying a corvette over a challenger set. After negotiating with the salesman for a couple of days, I ended up buying a 2016 ZO6. I was considering buying a corvette over a challenger set. After negotiating with the salesman for a couple of days, I ended up buying a 2016 ZO6. More

Great Dealership The staff is very warm and inviting. I always have a great experience when I am there, even if I am just there for an oil change. The staff is very warm and inviting. I always have a great experience when I am there, even if I am just there for an oil change. More