Estero Bay Chevrolet
Estero, FL
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HAD A 8 AM APPOINTMENT PULLED UP TO SERVICE BAY AND WAITED 20 MINUTES BEFORE I WAS HELPED. WENT TO SERVICE DESK AND WAITED ANOTHER 10 MINUTES TO GET PAPER WORK. 4 EMPLOYEES TYPING ON THERE COMPUTERS WAITED 20 MINUTES BEFORE I WAS HELPED. WENT TO SERVICE DESK AND WAITED ANOTHER 10 MINUTES TO GET PAPER WORK. 4 EMPLOYEES TYPING ON THERE COMPUTERS AND I WAS THE ONLY ONE IN LINE. NO CUSTOMERS EXCEPT ME. FINALLY I WAS GETTING PAPER WORK DONE FOR A OIL CHANGE AND A RECALL ENGNE LIGHT WAS ON. 2 HOURS LATER CAR WAS READY I ASKED IF THE RECALL WAS CORRECTED AND THE ENGNE LIGHT WAS OFF. THERE REPLY WAS YES IT WAS A SOFTWARE UPDATE. AFTER 3 HOURS OF WAITING I LEFT. NEXT DAY ENGINE LIGHT WAS BACK ON. HERE WE GO AGAIN ANOTHER APPOINTMENT HAS TO BE MADE AND A 40 MILE ROUND TRIP TO FIX WHAT WAS NOT FIXED THE FIRST TIME. VERY DISAPPOINTED CUSTOMER. A NEW CAR IS IN THE NEAR FUTURE AND ESTERO BAY MAY NOT BE MY CHOICE. More
Went in for a oil change. .thought i had a coupon but could not find it..the service rep took care of it without the coupon.. Great experience..thanks .thought i had a coupon but could not find it..the service rep took care of it without the coupon.. Great experience..thanks More
Went in with an urgent issue and no appt and was able to have issue resolved quickly. Wonderful customer service and communication. Thank you Lisset! have issue resolved quickly. Wonderful customer service and communication. Thank you Lisset! More
My first time at Estero Bay Chevrolet and I will be back. Marko is knowledgeable, willing to explain and he was so helpful, and most of all friendly. My service appointment was quick and easy. Marko is knowledgeable, willing to explain and he was so helpful, and most of all friendly. My service appointment was quick and easy. More


