Estero Bay Chevrolet

The worst financing experience I have ever had. I've purchases 4 cars from this dealership but I don't know if I'll ever go back. The following day I left voicemails for several of the managers t I've purchases 4 cars from this dealership but I don't know if I'll ever go back. The following day I left voicemails for several of the managers there and not one of them called me back. Beware purchasing anything from this dealer. More

Service Department is horrible! They have had my car brand new car for 6 weeks, longer then I had it in my driveway. I was told my car would be ready by 9/25 then 10/11. Have not h They have had my car brand new car for 6 weeks, longer then I had it in my driveway. I was told my car would be ready by 9/25 then 10/11. Have not heard anything so I went there today and now I have no date for it to be fixed. So wanted to talk to Gio and that was a joke. He is supposed to be the GM but can't even come out and speak to and Un satisfied customer or at least acknowledge that I was there. I will be contacting a lawyer. More

So far my experience with the service department has not been good. I originally dropped my truck off in July to "diagnose" the deteriorating window trim, poorly fitting windshield valance and broken turn s been good. I originally dropped my truck off in July to "diagnose" the deteriorating window trim, poorly fitting windshield valance and broken turn signal stalk on my 2023 Colorado that I purchased from Estero Bay. That took about a week and half to complete after multiple phone calls and nobody even appearing to know that my truck was even there. So on the about the 8th day of it being there I finally got a hold of my advisor, Jaheim and like magic my truck was ready for pickup, but parts would have to ordered. Fast forward to the end of August, I have not heard from anyone, so I call and speak with another service advisor Jose, he informs me the parts have arrived but doesn't know when they actually arrived to the dealer, so i schedule an appointment to have the installed. This is now end of August and I drop my truck off to have said parts installed, 3 days go by with no updates, this should have been less than a days job. Finally I get a call from Jaheim my service advisor telling me one of the parts came in damaged and another one was ordered. Finally after 7 days I get my truck back. Now it gets good, I notice after getting home that while installing the new window trim on the drivers front door they put about a 1.5" gash in the paint down to the metal under the mirror and gouged up both driver and passenger mirror coverings. Awesome! So I talked to Rodney the service manager and he tells me to bring it back so he can inspect it and they will get it fixed by another dealers body shop. While he was inspecting it I pointed out some defects in the paint on the roof as well and he has the xxxxx to ask me if it's been repainted. Seriously, that's what you ask after one of your "qualified" mechanics uses a xxxx screw driver to damage my door and both mirror plastics instead of simply removing the mirrors to replace the trim. On to the next, while it was in for the window trim and getting a nice new scratch in the door, I asked if they could take care of the current recall for module reprogramming, they say they did this and it says so on my invoice, but there is still an open recall on my truck. Upon asking Jaheim to have the techs check this out while they have again for what assume will be another week plus getting the paint fixed, he just tells me " well it says we did it". Well according to Chevy it still has a open recall. So we will see what happens and how bad or hopefully good this paint repair is. It's sad that I had such a great buying experience a year ago when I purchased my truck and now the service so far has been crap. This used to be the dealer to go to for service , but looking at other reviews, it doesn't seem that way anymore sadly. Fingers crossed the other dealer has a good body shop and makes my truck new again, sad that I'm in this position due to a lazy tech taking a short cut and damaging my truck. More

6.2 knock. After 4 months and 5 times of failed attempts to pick up to find the issue was not repaired I took it to another dealer. Within one day the new dealer said it needed an engine. Gm did not help to pick up to find the issue was not repaired I took it to another dealer. Within one day the new dealer said it needed an engine. Gm did not help the situation even though I had video. 18000 miles on a $70000 truck and it failed and no corrective action occurred until I filed lemon law… sad More

Terrible experience with the financing department. They kept pushing the extended warranty which I told them I didn't want but finally agreed to it, which I regretted the next day. The following day They kept pushing the extended warranty which I told them I didn't want but finally agreed to it, which I regretted the next day. The following day I contacted the company they use for extended warranties and cancelled it with them. I hope the employee doesn't get a penny in commission for selling me something I didn't need. More

I will NEVER retrun. I bought my 2016 Vette from them and have always taken it back to them for servcie. I had an appointment for an oil change at 10am this morning. M I bought my 2016 Vette from them and have always taken it back to them for servcie. I had an appointment for an oil change at 10am this morning. My "Advisor" wasn't there yet and I had to wait 20 minutes to even talk to someone in the Service department. I told them I made the apointment so I could wait while the service was being done. I was told that it would be 1 1/2 hours before they could even get to it. I left pissed. I have been planning on buying a new C8 Vette from them but that will no longer be the case. More

Horrible lying dealership. I own a Chevy spark, and had a flat tire, which caused damage to the tail pipe filter that stall pollutants from entering into the air, my engine lig I own a Chevy spark, and had a flat tire, which caused damage to the tail pipe filter that stall pollutants from entering into the air, my engine light came on , also with the flat tire light. Ofcourse the part needed to be ordered, which took them 2 months( they actually never ordered the part) , the service advisor said it was no big deal, you could drive from Florida to California and you would have no problem, however the engine light stayed on and the engine failed, I ended up having have to get a new engine , costing 7000.00 dollars at Wayne Thomas Chevy in asheboro North Carolina, because I was working a contract job there at the time. Horrible service, Chevy owes me 7000.00 dollars through incompetent work ethics and lies M. Osborne More

Nice clean place didn’t get much time to spend there but Paola Olivo is great to work with along with JR the financial guy! I bought used jeep traveled from NW MN to drive it back home and the both of them Paola Olivo is great to work with along with JR the financial guy! I bought used jeep traveled from NW MN to drive it back home and the both of them are top notch! More

Cardinal Shingles always take care of our fleet vehicles for Allied Universal. I have a couple of Ford and use to bring them to Ford Dealerships. The service we get at from Cardinal and the staff at Estero for Allied Universal. I have a couple of Ford and use to bring them to Ford Dealerships. The service we get at from Cardinal and the staff at Estero Bay Chevy has me taking all of my vehicles for service there no matter the make. He is very polite, attentive, and has a great response time. I appreciate all the hard work he does and is always willing to go the extra mile. That man needs a raise and they need to keep him there. More