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Estero Bay Chevrolet

Estero, FL

3.5
459 Reviews

10640 Chevrolet Way

Estero, FL

33928

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Showing 459 reviews

February 07, 2025

Had an appointment for an oil/filter change. Advisor was prompt and friendly. The job was done in a timely manner. Very happy with the service. More

by Guido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
February 06, 2025

I bought my truck certified used truck with Estero and had serviced it today. They are always fast and Courteous. Skye was my service rep. She was so awesome and it was great to work with her! More

by Stephanie Tinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
February 04, 2025

Too cramped, weak service department, issues with employee retention and a sense of confusion. Employees are overwhelmed and need solid training. I’ve been dealing with the dealership for 15 years More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, sales
February 04, 2025

Tried to charge us 3,500 for new air conditioner. Said the problem was a bad compressor. Was not the problem. We preformed a reset procedure for the dampers we found on line. Air conditioner works More

by artandellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Denson
February 01, 2025

Extremely professional staff, very polite and courteous. No matter the time of day, they find a way to make you feel comfortable. More

by Littlem02002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaheim Germain
Feb 03, 2025 -

Estero Bay Chevrolet responded

Hello, we're happy you found our staff to be so supportive during your experience here at Estero Bay Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Terrible customer service. With an appointment 2.5 hours wait. Plus ride to local mall and back. $10 for tips. What’s the point in having an appointment??? More

by Ljwicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamal
Feb 07, 2025 -

Estero Bay Chevrolet responded

We sincerely apologize for the experience you had. Your concerns are important to us, and we will work on improving our communication regarding services. Thank you for bringing this to our attention! Gio Monteiro General Manager Estero Bay Chevrolet 10640 Chevrolet Way, Estero, FL 33928 gmonteiro@group1auto.com

January 31, 2025

Used to be a solid running dealership, now they're fools of clumsy modernization of technology and lost customer service. More

by Jbservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Denson
January 31, 2025

I had the best sales person ever MARCUS he did everything for me and if i ever have to buy another car thats the guy i'm comming to see More

by eddieserrano1107
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marus
Feb 03, 2025 -

Estero Bay Chevrolet responded

Hello, we're happy you found Marcus to be so supportive during your experience here at Estero Bay Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2025

Terrible experience. Service department never ever answers phone. Managers never call you back. Nothing from sales to finance dept to service goes smooth. NOTHING! No one More

by Zephyr Express
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GIOVANNI MONTEIRO GM, RODNEY PEREZ Service Manager, RUSSELL STELLA Finance Manager, all deserve a NO-Star rating. Terrible customer service
Feb 07, 2025 -

Estero Bay Chevrolet responded

I’m sorry for the inconvenience you faced. I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided-- gmonteiro@group1auto.com Gio Monteiro General Manager Estero Bay Chevrolet 10640 Chevrolet Way, Estero, FL 33928 (239) 908-2679

January 30, 2025

Polite and very courteous. Immediately helped signing me in and explaining the process. Wes’s very fast service More

by gb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Feb 03, 2025 -

Estero Bay Chevrolet responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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