Essential Ford of Stuart

My Experience My sales person, Stephanie was most kind, informative and kept me abreast of the process of buying my new Explorer XLT. She kept checking on me and te My sales person, Stephanie was most kind, informative and kept me abreast of the process of buying my new Explorer XLT. She kept checking on me and telling me where my new car was, offering water or coffee while I waited, a real asset to your staff. The financial advisor was also most informative ,explaining all the forms needing my signature. As my husband and I were taking possession of my Explorer, Stephanie, graciously helped program our cell phone to the car. We were most thankful to her knowledge and helpfulness in explaining our new options on the Explorer. I had a good experience buying my Explorer XLT at Advantage. Thank you! More

Great experience From being greeted immediately upon my arrival to the end of my visit I was kept informed and aware of what was being done. The screens inside the wai From being greeted immediately upon my arrival to the end of my visit I was kept informed and aware of what was being done. The screens inside the waiting area are a plus. Mary, the service adviser went above and beyond to make the whole experience a pleasant one. More

My opinion of this Service Center has changed dramatically. I’ve been a customer for over 10 years. October 4 appt was first time I waited for 2 hours only to be told Technician had gone to lunch and there was I’ve been a customer for over 10 years. October 4 appt was first time I waited for 2 hours only to be told Technician had gone to lunch and there was a 2 hour wait for Quick Lane and that my car hadn’t even been looked at... More

Not so Quick Lube oil change Arrived at Quick lube lane 730am for The Works oil change. Understood would be at least 2 hours. Truck was pulled in about 900am and at 1015am I check Arrived at Quick lube lane 730am for The Works oil change. Understood would be at least 2 hours. Truck was pulled in about 900am and at 1015am I checked with Matt my service advisor to see what my ETA was, The truck was on a lift but had not been touched when Matt went to check on it. He told me it would be about fifteen minutes and I could see no one was working on it until then. I left at approx 1115am with no good explanation of why it took so long. As I pull a 8000 lb trailer I checked the torque on the lug nuts today to find 4 of them on different wheels were finger tight. This is the second bad experience I have had your dealership and am not sure if I am willing to give your service department third chance. What use to be a 39.99 special is now 75.00 and what use to take a couple of hours now takes 4 hours. A very disappointing experience!!!!! More

Routine service Had battery replaced and the technician forgot to secure the battery cables. Car died after leaving the dealership and had to wait 2 hours for their r Had battery replaced and the technician forgot to secure the battery cables. Car died after leaving the dealership and had to wait 2 hours for their roadside assistance. More

Good Service The service dept. was ready for the first appt. of the day. I was in and out in under 4 hrs. This included the "Auto Butler" service. The service dept. was ready for the first appt. of the day. I was in and out in under 4 hrs. This included the "Auto Butler" service. More

Reggie got me what I wanted and extremely close to my price. Reggie is very pleasant to deal with and helps you throughout the entire buying process. Steve and Julie in finance were also very helpful in making m Reggie is very pleasant to deal with and helps you throughout the entire buying process. Steve and Julie in finance were also very helpful in making my buying experience pleasant. More

It never happened Apparently appointments don’t mean anything. Waited 30 min only find out it might be another 1 1/2 hours. ...for an oil change. Seriously? Apparently appointments don’t mean anything. Waited 30 min only find out it might be another 1 1/2 hours. ...for an oil change. Seriously? More

Bad service Worse service they did a flat repair & oil Change wake up Sunday to a flat tire I'm there today Monday September 30th lady advisor tells me not sa Worse service they did a flat repair & oil Change wake up Sunday to a flat tire I'm there today Monday September 30th lady advisor tells me not same tire yet same place right front plus same yellow marking they put go figure More

Horrible Brought my 2012 Fusion in for oil change, tire rotation & alignment. When I got home I noticed My car had 3 broken lug nuts, missing valve stem cap, & Brought my 2012 Fusion in for oil change, tire rotation & alignment. When I got home I noticed My car had 3 broken lug nuts, missing valve stem cap, & NO documentation that my front end alignment was ever done. When I dropped off my car the day before, I presented the service advisor with coupons I received from Ford for being a loyal customer, he said he didn’t want them, even though coupon said present these at write up. Picked up my car the next day, went to pay & cost was over $80 than written estimate, because advisor would not accept coupons. Cashier lady was friendly & eventually sorted everything out. HORRIBLE experience! All 20 lugs were replaced when I bought my last set of Michelins(less than 2 yrs ago). Had to call dealer to get a copy of my wheel alignment paperwork. Will never recommend DIS-Advantage Ford to anyone. More