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Ertle Subaru

Stroudsburg, PA

4.7
2,561 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,561 Reviews of Ertle Subaru

December 29, 2023

It is prompt organize and courteous they were very responsive and understanding considerate and thoughtful. More

by sparky5141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Jan 02, 2024 -

Ertle Subaru responded

We appreciate your positive feedback about our team at Ertle Subaru! We strive to provide prompt, organized, and courteous service. Thanks for choosing us!

December 29, 2023

During inspection, forgot to tighten lug nuts on rear wheel. Placed us in a very dangerous situation. More

by mmouse2959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Jan 02, 2024 -

Ertle Subaru responded

We're truly sorry to read about your experience. Safety is our top priority and it's clear we fell short in this instance. We would like the opportunity to discuss this matter further with you, so please reach out at your earliest convenience. Thank you, Tim Kelly - Service Manager - 570-213-4050

December 29, 2023

Very pleased with our service. First we called on a Saturday, 2 days before Christmas, because our check engine light came on. They were able to squeeze us in, gave me a loaner car More

by SPHARKY.KK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Jan 02, 2024 -

Ertle Subaru responded

We're delighted to know that you had a positive experience with us at Ertle Subaru, especially during the busy holiday season. It's great to see our team was able to accommodate your needs promptly and efficiently. We appreciate your feedback!

December 27, 2023

Ertle provided a second key fob for my mom’s used car, although it only came with one. Thank you. More

by pauljjg25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alia Irizarry, Vincent Ashley, Nick Gouny
Dec 27, 2023 -

Ertle Subaru responded

We are always here to provide excellent service to our customers. We are grateful for your positive review, Paul! - The Ertle Subaru Team

December 27, 2023

I just moved to this wonderful community and the customer service is superb. I will keep coming back here. More

by nepkusny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Dec 27, 2023 -

Ertle Subaru responded

We're so glad to welcome you to the community and that our team at Ertle Subaru could provide superb service! We look forward to seeing you again. Safe travels!

December 26, 2023

Ertle went above and beyond for us during our latest service appointment. Upon receiving the estimate for the repairs we were so taken aback not being prepared for the expense. Ertle worked with us and More

by AGEZOW
Recommend Dealer
Yes
Employees Worked With
Bailey, Colleen and the me Janice, Meghan Ertle, Alia Irizarry, Vincent Ashley
Dec 26, 2023 -

Ertle Subaru responded

We're so glad to know that our team at Ertle Subaru was able to assist you during your service appointment and make the process smoother for you! We appreciate your trust in us, and we'll always be here ready to take care of both of your cars. Safe travels!

December 26, 2023

Knowledgeable and excellent service (I am a man of few words and don't like wasting time) More

by jdway961007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Vincent Ashley, Nick Gouny
Dec 26, 2023 -

Ertle Subaru responded

Thank you for this 5-star review of Ertle Subaru! We will pass along your appreciation to our team. Take care!

December 26, 2023

Always get prompt, friendly service and the work is done correctly and on time. Friendly staff and an excellent detailing department. More

by ANDREWTROUT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Stefanie Asaro, Tim Kelly
Dec 27, 2023 -

Ertle Subaru responded

Andrew, we're delighted to know you've had consistently positive experiences with our service and detailing departments at Ertle Subaru. Thanks for the support!

December 26, 2023

I was very happy to get an appointment for my vehicle so quickly. They were able to take care of the maintenance needed. Everyone was very nice and the work was done in a timely manner More

by castletam86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Dec 26, 2023 -

Ertle Subaru responded

We're glad to know that you had a positive experience with the prompt service and friendly team here at Ertle Subaru. Thank you for trusting us with your vehicle's maintenance!

December 26, 2023

Very friendly and willing to work with you for the best possible outcome. We received timely updates on the status of our new car. The paperwork was ready and and we were on our way within an hour of our More

by slpopper58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Dec 26, 2023 -

Ertle Subaru responded

We're glad to know you had a positive experience with us at Ertle Subaru! Our team is always here to provide timely updates and make the process as efficient as possible. Enjoy your new car, and thanks for choosing us!

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