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Epic Chevrolet

Sacramento, CA

4.5
1,585 Reviews

2449 Fulton Ave

Sacramento, CA

95825

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1,585 Reviews of Epic Chevrolet

February 16, 2024

Logan was great from start to finish. He was very knowledgable on the vehicles we came to look at and provided a comfortable experience without pressure. Appreciated his professionalism, More

by MDGRUBER3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zamora, Logan Miller
Feb 17, 2024 -

Epic Chevrolet responded

Your fantastic review was awesome to read! Congratulations on your new car. I am happy Logan provided you with pressure-free, efficient, and well-informed customer service. Please let us know if there is anything else that we can assist you with. Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

February 15, 2024

Great Service and Great people there helping. After losing my car i was a bit shaken up and didn't know what to do when it came to getting a new car but Ruben made the process as easy as EVER! He More

by DPCADOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Torres, Ruben Guzman
Feb 16, 2024 -

Epic Chevrolet responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free and believe that's how every car-buying experience should be. I am sincerely grateful for your business! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

February 15, 2024

I was charged 250. 00 for something I didn't request or authorized Charged for a diagnostic that was not discussed with me but charged me for it More

by jptrustinme
Recommend Dealer
No
Feb 16, 2024 -

Epic Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 15, 2024

Thank you for providing hot tea and a clean environment. Amount of time waiting was fair. Employees were friendly and attentive. More

by Shaneywhitbeck
Recommend Dealer
Yes
Feb 16, 2024 -

Epic Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 13, 2024

Ok but my problem is still same not solved Tier pressure sign still coming that means they don't check More

by Srajwinder95
Recommend Dealer
Yes
Feb 14, 2024 -

Epic Chevrolet responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me to schedule a service visit for your concern and further discuss your visit. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 13, 2024

Best chevrolet dealership in Sacramento. They knew I was shopping around but in the end my decision was based on how considerate and not over bering the Team was. They knew I was shopping ar More

by km111171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nelson, Roberto (Rob) Gutierrez, Edgar Valencia, Aiden Draper
Feb 14, 2024 -

Epic Chevrolet responded

First and foremost thank you so much for leaving this fantastic review! At Epic Chevrolet, our team will do whatever it takes to make sure our guests get the best deal. I hope you are continuing to enjoy your new truck and can't wait to see you again soon! Sincerely, Shouen Newsome - GM shouen@epicchevrolet.com

February 13, 2024

My car breaks down 13 days after paying $1900+ for fuel injectors . I tow it back for a 2nd fix and was told a new problem has occurred and cost me $3700 more to fix. They had my car for almost 1 month and More

by Tuigamala916
Recommend Dealer
No
Employees Worked With
Andrew Hoffman
Feb 15, 2024 -

Epic Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can discuss your experience further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 13, 2024

I feel like communication could have been better. I had to follow up for an update every other day. Out of the 8 business days my car was there, I think there was only 2-3 days of work done. I do rea More

by tpoteet1971
Recommend Dealer
No
Employees Worked With
Andrew
Feb 15, 2024 -

Epic Chevrolet responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

Feb 15, 2024 -

Epic Chevrolet responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 12, 2024

It's was a good experience all staff courteous and helpful plus I got a car wash More

by CaroleH0
Recommend Dealer
Yes
Employees Worked With
Andrew Hoffmann
Feb 13, 2024 -

Epic Chevrolet responded

Carole, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

February 12, 2024

I got a 90k mile service and a serpentine belt replacement. The belt squeals now. I need to bring it in to get it redone More

by HAWORTHWOODWORKS
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 14, 2024 -

Epic Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Sincerely, Bob Gallego rgallego@epicchevrolet.com 916-929-2777 ext. 201

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